Chhandita Biswas
Barasat
Summary
Experienced Customer Support Associate adept at resolving issues, managing inquiries, and enhancing satisfaction in fast-paced environments. Proactive in providing exceptional service and skilled at building rapport to offer tailored solutions for individual needs.
Overview
2
2
years of professional experience
Work History
Customer Support Associate
Teleperformance
Kolkata
11.2023 - Current
- Provided high-quality support to customers via live call, resolving customer queries & inquiries daily.
- Managed and prioritized multiple tasks, including troubleshooting technical issues, processing orders, and addressing billing inquiries.
- Achieved a customer satisfaction rating of 92% through effective problem-solving and empathetic interactions.
- Collaborated with team members and other departments to escalate and resolve complex issues.
- Documented customer interactions and feedback, contributing to process improvements and training programs.
Telecaller
Axis Bank
Kolkata
10.2022 - 07.2023
- Working as a telecaller in the Credit Card department.
- Created 50+ customers accounts within ten months.
- Team handling in the absence of a team leader.
Education
B.A -
West Bengal State University
12th -
Chhaygharia Thakurharidas Balika Vidyalaya
10th -
New Bongaon Girls High School
Skills
- Excellent verbal and written communication
- Strong problem-solving abilities
- Ability to handle high-volume calls
- Empathetic and patient demeanor
- Multi-tasking and time management
- Conflict resolution and negotiation
- Sales
Personal Information
- Date of Birth: 09/29/2002
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Dancing
- Drawing
- Meditation
Languages
English, Hindi & Bengali
Timeline
Customer Support Associate
Teleperformance
11.2023 - Current
Telecaller
Axis Bank
10.2022 - 07.2023
B.A -
West Bengal State University
12th -
Chhaygharia Thakurharidas Balika Vidyalaya
10th -
New Bongaon Girls High School
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