Samreen Rahman Khan
Customer Service Associate
Hyderabad
Summary
Professional Summary
Dedicated Customer Service Associate with a proven track record of delivering high-quality support in global markets. Skilled in managing client interactions, and performance metrics. Proficient in voice and non-voice support, front desk operations, and escalation management, consistently achieving key performance indicators. Committed to leveraging technical knowledge and active empathetic service. Leverages strong communication, problem-solving, and active listening skills to address customer needs and ensure seamless operations. Eager to contribute to exceptional service delivery and timely issue resolution in a remote setting.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Customer Support Associate
Digitech Solutions
08.2024 - 03.2026
- Resolved customer complaints, ensuring satisfaction through effective problem-solving techniques.
- Assisted customers with inquiries, providing timely and accurate information.
- Delivered essential support to customers, enhancing their experience in global markets.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Collaborated with team members to streamline support processes and enhance service delivery.
- Maintained acceptable performance metrics such as quality, productivity, and first contact resolution.
- Demonstrated strong communication, problem-solving, and multitasking skills
- Regular tasks involved managing client interactions, maintaining records, and supporting smooth front-desk and voice operations.
Education
Bachelor of Science -
Nawab Shah Alam Khan College of Engineering And Technology
Hyderabad 2022
Skills
Online chat support
Teamwork
Customer service
Problem-solving abilities
Excellent communication
Active listening
Conflict resolution
Verbal and written communication
Friendly and patient
Self motivation
Customer communication and empathy
Multitasking
Technical skills
Microsoft WMS
MS-Excel
Ms-Office
Personal Details
Native: Hyderabad
Marital Status: Unmarried
Timeline
Customer Support Associate
Digitech Solutions
08.2024 - 03.2026
Bachelor of Science -
Nawab Shah Alam Khan College of Engineering And Technology