MOHANAPRIYA CHIANNADURAI
Thanjavur
Summary
- I am a GRADUATE in management with a total experience of 4 plus years in the service industry, working as a customer support associate.
- Good work ethic with excellent communication and interpersonal skills.
- Proactive and self-starter with a great ability of leadership.
- Willing to learn new concepts and take's larger responsibilities.
Overview
5
5
years of professional experience
Work History
Customer Support Associate
TELEPERFORMANCE
Chennai
08.2023 - Current
- Offered guidance on how customers can use products more effectively.
- Identified opportunities to improve customer service processes.
- Provided technical support to customers via phone, email and chat.
- Assisted with training new team members on customer service procedures and policies.
- Responded to customer feedback and suggestions.
Phone Banking Officer
HDB FINANCIAL SERVICES
Chennai
11.2022 - 05.2023
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Assisted customers in enrolling for online banking services through guided tutorials.
- Provided customers with accurate information about products, services, features, and benefits.
- Performed account maintenance tasks such as address changes or password resets.
- Participated in team meetings to discuss best practices for handling calls efficiently.
Customer Relations Manager
MECH HONDA AUTOMOBILES
Thanjavur
05.2019 - 06.2021
- Responded promptly to all incoming calls, emails, letters, or other communications from customers.
- Assisted in the development of customer service policies and procedures.
- Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
- Analyzed data from customer surveys to identify trends in customer needs and preferences.
- Participated actively in team meetings focused on improving overall customer experience.
Education
Bachelor of Arts - English
A. Veeraiya Vandayar Memorial Sri Pushpam College
Thanjavur, TN04-2019
Skills
- Call Management
- Service desk support
- User Support
- Service Schedule Coordination
- Incoming Call Management
- Help Desk Support
- Online Chat Support
- Customer Service
- Call Center Operations
Timeline
Customer Support Associate
TELEPERFORMANCE
08.2023 - Current
Phone Banking Officer
HDB FINANCIAL SERVICES
11.2022 - 05.2023
Customer Relations Manager
MECH HONDA AUTOMOBILES
05.2019 - 06.2021
Bachelor of Arts - English
A. Veeraiya Vandayar Memorial Sri Pushpam College