Summary
Overview
Work History
Education
Skills
Timeline
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MOHANAPRIYA CHIANNADURAI

MOHANAPRIYA CHIANNADURAI

Thanjavur

Summary

  • I am a GRADUATE in management with a total experience of 4 plus years in the service industry, working as a customer support associate.
  • Good work ethic with excellent communication and interpersonal skills.
  • Proactive and self-starter with a great ability of leadership.
  • Willing to learn new concepts and take's larger responsibilities.

Overview

5
5
years of professional experience

Work History

Customer Support Associate

TELEPERFORMANCE
Chennai
08.2023 - Current
  • Offered guidance on how customers can use products more effectively.
  • Identified opportunities to improve customer service processes.
  • Provided technical support to customers via phone, email and chat.
  • Assisted with training new team members on customer service procedures and policies.
  • Responded to customer feedback and suggestions.

Phone Banking Officer

HDB FINANCIAL SERVICES
Chennai
11.2022 - 05.2023
  • Answered incoming customer calls regarding account inquiries, payments, and product information.
  • Assisted customers in enrolling for online banking services through guided tutorials.
  • Provided customers with accurate information about products, services, features, and benefits.
  • Performed account maintenance tasks such as address changes or password resets.
  • Participated in team meetings to discuss best practices for handling calls efficiently.

Customer Relations Manager

MECH HONDA AUTOMOBILES
Thanjavur
05.2019 - 06.2021
  • Responded promptly to all incoming calls, emails, letters, or other communications from customers.
  • Assisted in the development of customer service policies and procedures.
  • Analyzed customer feedback data to identify opportunities for improvement in customer service delivery.
  • Analyzed data from customer surveys to identify trends in customer needs and preferences.
  • Participated actively in team meetings focused on improving overall customer experience.

Education

Bachelor of Arts - English

A. Veeraiya Vandayar Memorial Sri Pushpam College
Thanjavur, TN
04-2019

Skills

  • Call Management
  • Service desk support
  • User Support
  • Service Schedule Coordination
  • Incoming Call Management
  • Help Desk Support
  • Online Chat Support
  • Customer Service
  • Call Center Operations

Timeline

Customer Support Associate

TELEPERFORMANCE
08.2023 - Current

Phone Banking Officer

HDB FINANCIAL SERVICES
11.2022 - 05.2023

Customer Relations Manager

MECH HONDA AUTOMOBILES
05.2019 - 06.2021

Bachelor of Arts - English

A. Veeraiya Vandayar Memorial Sri Pushpam College

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MOHANAPRIYA CHIANNADURAI