Bijesh K K
Customer Support Associate
Bengaluru
Summary
Proven Customer Support Associate at 24/7.ai, excelling in problem-solving and active listening, significantly enhancing customer satisfaction. Expert in call management and online chat support, adept at building strong client relationships through effective communication and follow-ups. Demonstrates exceptional multitasking abilities, ensuring accurate and timely resolutions.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Support Associate
24/7.ai
03.2013 - 02.2015
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Education
B-TECH - ECE
SITAMS
Chittoor, India 04.2001 -
Intermediate - MPC
Narayana Junior College
Chittoor, India 04.2001 -
High School -
DR CR Reddy High School
Chittoor 04.2001 -
Skills
Customer Service
Timeline
Customer Support Associate
24/7.ai
03.2013 - 02.2015
B-TECH - ECE
SITAMS
04.2001 -
Intermediate - MPC
Narayana Junior College
04.2001 -
High School -
DR CR Reddy High School
04.2001 -
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