Aniket Jhinjore
Navi Mumbai,MH
Summary
Seeking a challenging leading role where I can leverage my Skills and experience to apply my expertise in telecom Industry to make meaningful contribution In company’s Success and Growth.
I posses good interpersonal skills and good communication skills.
I am highly motivated and result oriented professional with a passion for telecom industry with 4 -5 years of experience in telecom industry with various job roles. My commitment to continuous learning and growth allows me to adapt quickly to new challenges and contribute effectively to team objectives. I Have good experience in interacting with customers and providing full resolution in both Retail and enterprise . I have worked in stores as well as In Enterprise. I started my career with Idea Cellular Ltd.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Executive
Quess Corp Offrole
06.2022 - Current
- Welcomed and assisted customers visiting the VI store, providing information about products, services, and promotions.
- Acted as a primary point of contact for customer inquiries, resolving issues related to billing, account management, service activation, and technical support.
- Promoted telecom products and services to customers based on their needs and usage patterns, effectively upselling and cross-selling to increase revenue.
- Processed customer transactions, including bill payments, prepaid recharges, postpaid activations, and handset sales, ensuring accuracy and compliance with company policies.
- Handled customer complaints and escalated complex issues to the appropriate departments for resolution, ensuring prompt and satisfactory resolution
- Conducted follow-up calls and surveys to gather feedback from customers and identify opportunities for improvement in service delivery.
Vi Enterprise COCP
Offroll Franchise
04.2021 - 05.2022
- Dedicated and results-oriented professional with 1 year of experience working in telecom enterprise teams, specializing in corporate account management. Proven track record of driving business growth, managing client relationships, and delivering tailored telecom solutions to corporate clients. Skilled in sales, account management, and customer service within the telecommunications industry.
- Built and maintained strong relationships with corporate clients, understanding their business needs and objectives to deliver customized business solutions.
- Provided proactive support and troubleshooting assistance to corporate clients, addressing any service issues or technical challenges in a timely manner.
Sales Executive
Franchise Payroll
05.2019 - 04.2022
- Led all aspects of operations for a concept-driven mini store, including sales management, customer service, inventory control, and staff supervision.
- Utilized analytical tools to track sales performance, identify trends, and make data-driven decisions to enhance profitability.
- Consistently met or exceeded sales targets through proactive upselling and cross-selling techniques, resulting in increased revenue.
- Collaborated with team members to achieve store targets and foster a positive work environment.
- Demonstrated in-depth knowledge of telecom products and services to effectively address customer inquiries and resolve technical issues.
- Built and maintained strong customer relationships by delivering personalized service and addressing customer needs and concerns.
- Responsible for handling multiple Mini Stores at a time. Coordinated activities and managed resources across multiple Vi mini stores to achieve operational excellence and meet daily sales target.
Education
MBA - MBA
DY Patil University
Pune, India05.2025
Bachelors of Commerce From Mumbai University - Commerce
Western College of Commerce And Business Managment
Sanpada Navi Mumbai04.2022
Skills
- Cross-selling abilities
- Complaint Handling
- Client Retention Strategies
- Customer Feedback Analysis
- Sales and Customer Service Product
- Sales expertise
Additional Information
Name- Aniket Rajkumar Jhinjore
Age- 24
DOB- 29 April 2000
Gender- Male
Relation- Single
Address for Correspondence- Flat no.102, Bwing. Shankar Kunj, Sector 23, Near hari om mandir, Juinagar, Navi Mumbai- 400706
Certification
- Tally in GST.
- Advance Excel
Hobbies
Passionate About Travelling , listening to music and Singing
Languages
English
Hindi
Marathi
Timeline
Customer Relations Executive
Quess Corp Offrole
06.2022 - Current
Vi Enterprise COCP
Offroll Franchise
04.2021 - 05.2022
Sales Executive
Franchise Payroll
05.2019 - 04.2022
MBA - MBA
DY Patil University
Bachelors of Commerce From Mumbai University - Commerce
Western College of Commerce And Business Managment
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