ANIKET PAL
Delhi
Summary
Self-motivated Floor man performing repairs and equipment maintenance in fast-paced environments. Proven history of reducing recordable incidents while improving productivity. Detail-oriented with strong skills. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
F&B EXECUTIVE
SANDHILLS REATAURANT
Muscat
01.2025 - 06.2026
- Maintained cleanliness and organization of dining and service areas in compliance with hygiene standards.
- Provided prompt and courteous customer service, addressing guest inquiries and resolving complaints effectively.
- Monitored inventory levels of food, beverages, and cleaning supplies to streamline replenishment processes.
- Coordinated with kitchen and service teams to optimize guest satisfaction and enhance dining experiences.
- Assisted guests with menu selections and special requests to enhance their dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Handled billing and payment processing efficiently to provide a seamless customer service experience.
F&B EXECUTIVE
MICHIGAN TAPS
Gurgaon
01.2024 - 12.2024
- Ensured proper maintenance and cleanliness of the floor area, including mopping, dusting, vacuuming, and replenishing supplies.
- Provided customer service to guests, including answering questions, resolving conflicts, and responding to inquiries in a timely manner.
- Performed daily inspections of equipment, furniture, carpeting, walls, windows and floors to ensure compliance with safety regulations.
- Trained new employees on the use of cleaning materials and equipment as well as safety protocols.
- Resolved customer complaints in a professional manner to maintain customer satisfaction.
- Maintained records of employee attendance and shift schedules.
- Responded quickly and effectively to any accidents or injuries that occurred on the premises.
- Verified floor staff uniform presentation and continuously supervised performance to ensure quality service.
- Trained new employees on standard operating procedures to speed onboarding time.
- Planned programs of events or schedules of activities.
Sandwich Artist
SUBWAY
Muscat
10.2021 - 10.2023
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Verified orders and bagged items for easy transport.
Receptionist Supervisor
R C PALACE
Bhiwadi
01.2021 - 10.2021
- Developed and implemented processes for tracking client interactions and data entry accuracy.
- Trained new hires on company policies, procedures, and software applications.
- Conducted performance evaluations and provided feedback to employees regarding their progress.
- Monitored the front desk operations, including answering phones, responding to inquiries, and managing incoming and outgoing mail.
- Assisted in developing marketing strategies for increasing customer satisfaction ratings.
- Drafted letters of offer for prospective receptionist candidates during recruitment process.
Trainee
JW Marriott hotel
Pushkar
03.2019 - 07.2019
- Conducted research and analysis to support decision-making processes for various projects.
- Shadowed senior team members to learn best practices and enhance professional skills.
- Provided administrative support, including scheduling meetings and managing documentation.
- Utilized software tools to track project progress and manage task assignments effectively.
Education
DIPLOMA IN HOTEL MANAGEMENT -
GANPATI INSTITUE OF HOTEL MANAGEMENT
YAMUNANAGARSR. SECONDARY SCHOOL, ARTS -
Haryana Board Open School
YAMUNANAGARDIPLOMA - COMPUTER OPERATOR AND PROGRAMMING ASSISTANT
Govt. I.T.I
YamunanagarHigh school -
S.S.K Public School
Skills
- Computer Networking
- Communication skills
- Team Management
- Hygiene standards
- Staff Training
Certification
Certified in store management at Subway.
Languages
- Hindi
- English
- Arabic
Hobbies and Interests
- Travelling
- Reading Books
Timeline
F&B EXECUTIVE
SANDHILLS REATAURANT
01.2025 - 06.2026
F&B EXECUTIVE
MICHIGAN TAPS
01.2024 - 12.2024
Sandwich Artist
SUBWAY
10.2021 - 10.2023
Receptionist Supervisor
R C PALACE
01.2021 - 10.2021
Trainee
JW Marriott hotel
03.2019 - 07.2019
DIPLOMA IN HOTEL MANAGEMENT -
GANPATI INSTITUE OF HOTEL MANAGEMENT
SR. SECONDARY SCHOOL, ARTS -
Haryana Board Open School
DIPLOMA - COMPUTER OPERATOR AND PROGRAMMING ASSISTANT
Govt. I.T.I
High school -
S.S.K Public School