Aniket Singh
Gorakhpur,UP
Overview
3
3
years of professional experience
Work History
F&B Captain
Capital One
Manali
05.2024 - Current
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
- Increased repeat business through genuine rapport-building with guests by remembering names, favorite dishes, and special occasions.
- Fostered a culture of teamwork and collaboration by regularly providing constructive feedback and recognition for exemplary performance.
- Ensured seamless transitions during shift changes by thoroughly briefing incoming staff on current reservations, special requests, or potential issues.
Food Service Worker
PVR Cinemas
DLF MALL OF INDIA (Remote)
08.2023 - 08.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
F&B Customer Service Associate
GSA, Management Associates
New Delhi
01.2022 - 07.2023
- Demonstrated ethical and honest behavior in day-to-day interactions and business decisions.
- Connected with customers by asking open-ended questions, recommending solutions and graciously listening to and denoting customer concerns.
- Trained new hires on company policies, procedures, and best practices for consistent service quality across the team.
- Increased upselling success by effectively promoting daily specials and limited-time offers to guests.
F&B Associate
GSA
Ayodhya (Remote)
01.2023 - 02.2023
- Collaborated with team members to ensure smooth operations during peak service hours.
- Enhanced guest satisfaction by providing exceptional service and maintaining a clean dining environment.
- Displayed strong organizational skills when preparing mise en place for large parties or special events within the establishment.
- Promoted a safe working environment by adhering to strict sanitation guidelines and food safety standards.
Customer Service Executive
SBI Card
New Delhi
06.2021 - 06.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Associate of Arts -
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINNG
New Delhi, India01.2023
Associate of Arts -
RPY MODERN INTER COLLEGE MAHULI BAZAR SANT KABIR
Khalilabad, India05.2021
Associate of Arts -
NAVALS ACADEMY
Gorakhpur, India05.2018
Skills
- Order Taking
- Restaurant Promotion
- Food presentation
- Guest Relations
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
F&B Captain
Capital One
05.2024 - Current
Food Service Worker
PVR Cinemas
08.2023 - 08.2023
F&B Associate
GSA
01.2023 - 02.2023
F&B Customer Service Associate
GSA, Management Associates
01.2022 - 07.2023
Customer Service Executive
SBI Card
06.2021 - 06.2021
Associate of Arts -
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINNG
Associate of Arts -
RPY MODERN INTER COLLEGE MAHULI BAZAR SANT KABIR
Associate of Arts -
NAVALS ACADEMY