Anil Antony
Bangalore
Summary
A Performance-driven Vice President with10+years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Associate Vice President
LivingFoodCo Pvt Ltd
11.2021 - Current
- Established operational excellence team for Livingfood
- Established HR operations for Livingfood, hired HR team, set up HR policies
- Set up talent Acquisition team and led the drive to hire more than 300+ employees across all departments
- Established Administration department, including setting up the new office and a new food processing unit of 20,000 Sq Ft
- Took over retail operations of the company and scaled up the orders to 40,000 per month
- Set up the entire supply chain operations, including first, middle and last mile
- Set up a vendor management process to deal with new vendor and existing vendor issues and queries
- Took over the customer support team of Livingfood and drove the CSAT scores to 93% and an NPS score of 91%
- Took over the newly formed cloud kitchen business operations including staffing, training, daily operations and revenue.
Associate Vice President
Tracxn Technologies Pvt Ltd
01.2019 - 10.2021
- Hired, trained and made live 2 tiers of data processing teams (overall 90+ members)
- Ran day to day operations for both teams overseeing 6 Managers with 15 associates per Manager
- Designed, automated and published daily, weekly and monthly MIS reports
- Moved to Business Ops and built ops infrastructure for Business Development team
- Overseeing daily operations of Business Development team (96 strong) in terms of sales closed and revenue generated
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Established performance goals for department and provided methods for reaching milestones
- Identified opportunities to improve business process flows and productivity
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Implemented business strategies, increasing revenue and effectively targeting new markets
Head - S.A.M Customer Experience
Nowfloats Technologies Pvt Ltd
08.2016 - 08.2018
- Product Manager for S.A.M (Chatbot Customer Support)
- Responsible for Customer Experience of Lookup
- Responsible for Logistics Management for Lookup
- Team management (hiring, training and daily operations)
- Built and launched Lookup App version 2.0
- Implemented and launched Lookup In-house delivery services across Bangalore and Hyderabad
Manager – Customer & Logistics Experience
Lookup.to
05.2015 - 06.2016
- Responsible for Customer Experience of Lookup
- Designed and launched a new CRM tool for Lookup
- Set up the call center operations for Lookup
- Created and implemented the Product and Process training program for Lookup Customer Support
- Created and implemented the Quality monitoring process for Lookup Customer Support
- Created the knowledgebase for Lookup Customer Support
- On-boarded and integrated 4 3rd party logistics companies (OLA, Roadrunnr, Loginext & Grab)
Lead – Customer Experience
Myntra.com
01.2012 - 05.2015
- Accountable for Regular Inventory & Marketplace business models – Order Lifecycle Monitoring, Vendor management, Forward & Reverse logistics, Warehouse management
- Responsible for improving Customer Experience (Net Promoter Score) of Myntra
- Ensuring smooth running of operations teams and handling spikes (up to 4X) in order volumes
- Team management (hiring, training and daily operations), team size 20
- Managed Order lifecycle (forward & reverse) of a portfolio of 1000+ suppliers, contributing 10-15K orders per day, while ensuring 90% delivery sub 12% customer returns & RTO & 4% out of stock cancellations and Net Promoter Score of 45
- Setup and managed various processes – Precious Jewelry, Warehouse & Logistics management systems, Marketplace business pilot, 3PL vendor management
- Set up Process re-engineering/projects team to revisit/revamp existing processes to optimize them
Subject Matter Expert
McAfee (SGS)
09.2009 - 10.2011
- Client handling and escalation management for McAfee’s North American Customer Service
- Team management (training, daily operations), team size 14
Supervisor
Satcom Global
12.2006 - 04.2009
- Accountable for the daily operations of I.T, Technical & Customer Support helpdesk
- Set up the support helpdesk operations, online knowledge base, SOP’s, training programs for vendors & employees
- Ensured smooth running of operations and handled all and any kind of exceptions involved
- Liaised between various vendors and internal teams
- Team management (hiring, training & daily operations), team size 40
Fourth Engineer
Anglo Eastern Ship Management
08.2002 - 05.2006
- Accountable for E.R machinery management, Log keeping, Work Assignment
- In charge of Fire safety equipment, training on Fire safety & implementation of safe working practices
Education
Diploma - Mechanical engineering
College of Maritime Technology
Cochin 01.1998 - 04.2001
Higher - Secondary Education
St. Albert’s College
Cochin 01.1996 - 04.1998
Secondary School Leaving Certification -
St. Albert’s High School
Cochin 01.1995 - 04.1996
Timeline
Associate Vice President
LivingFoodCo Pvt Ltd
11.2021 - Current
Associate Vice President
Tracxn Technologies Pvt Ltd
01.2019 - 10.2021
Head - S.A.M Customer Experience
Nowfloats Technologies Pvt Ltd
08.2016 - 08.2018
Manager – Customer & Logistics Experience
Lookup.to
05.2015 - 06.2016
Lead – Customer Experience
Myntra.com
01.2012 - 05.2015
Subject Matter Expert
McAfee (SGS)
09.2009 - 10.2011
Supervisor
Satcom Global
12.2006 - 04.2009
Fourth Engineer
Anglo Eastern Ship Management
08.2002 - 05.2006
Diploma - Mechanical engineering
College of Maritime Technology
01.1998 - 04.2001
Higher - Secondary Education
St. Albert’s College
01.1996 - 04.1998
Secondary School Leaving Certification -
St. Albert’s High School
01.1995 - 04.1996
Skills
Policy and procedure development
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