ANIL CHATLA
Senior Relationship Manager
Vijayawada
Summary
Results-driven professional seeking a challenging position in an international organization where I can leverage my skills and abilities to contribute effectively towards the success of the company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
NRI-Relationship Manager
HDFC BANK LTD
Vijayawada
04.2022 - 08.2023
- Managed good relationships with customers, identified and communicated customer needs, ensured customer satisfaction, resolved customer issues and concerns, and developed and implemented marketing strategies to grow the customer base.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Customer Care Officer
FIRST SOURCE PVT. LTD
07.2014 - 01.2016
- Overseeing the customer service process, resolving customer complaints, clarifying customer queries, and cross-selling Vodafone client products while maintaining 100% quality parameters within the given timeframe.
NRI-Senior Relationship Manager
KOTAK MAHINDRA BANK
Vijayawada
09.2023 - Current
- Achieved revenue targets and targets assigned in terms of acquiring, enhancing, and upgrading HNW relationships
- Cross-sold bank products like Insurance, Mutual Funds, and Investment services accounts.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Developed new banking relationships with business prospects.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Worked with clients to address and respond to client and partnership management issues.
Jr. GIS Engineer
INFOTECH ENT PVT. LTD
08.2012 - 07.2013
- Read and interpret maps, manipulate and understand digital land data, and manage data entered into a GIS database.
NRI-Phone Banking Officer
ICICI BANK LTD
Hyderabad
09.2016 - 10.2020
- Serviced customers over the phone on various products and services offered by ICICI BANK, maintained good service levels, and cross-sold bank products via call.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Used CRM system daily to maximize service opportunities and enhance communication.
NRI-Relationship Manager
AXIS BANK LTD
Hyderabad
12.2020 - 03.2022
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
B.Sc - Statistics
Andhra Loyola College
Vijayawada 03.2009 - 03.2012
SSC -
Gowtham Public School
Vijayawada 03.2006 - 03.2007
Secondary Higher Education -
Aitanya Jr.colleg
Vijayawada 03.2007 - 03.2009
Skills
AND STRENGTHSExcellent Communication SkillsStrong Work Ethic and CommitmentPunctuality and Time ManagementEffective Team Player with AdaptabilityPROFESSIONAL CERTIFICATESCCNA certificationIRDA certification
Accomplishments
- Andhra Loyola College - Year of Passing: 2012 - Percentage: 51.00% - Intermediate: - Sri Chaitanya Jr
- College - Year of Passing: 2009 - Percentage: 68.00% - SSC: - Gowtham Public School - Year of Passing: 2007 - Percentage: 72.00%
Certification
Micro Station
Additional Information
- ACHIEVEMENTS - , Won "Best Performer of the Year" Award - Phone Banking Officer of the Year Award - Won prestigious Cruiser Award for top FD selling
Timeline
NRI-Senior Relationship Manager
KOTAK MAHINDRA BANK
09.2023 - Current
NRI-Relationship Manager
HDFC BANK LTD
04.2022 - 08.2023
NRI-Relationship Manager
AXIS BANK LTD
12.2020 - 03.2022
NRI-Phone Banking Officer
ICICI BANK LTD
09.2016 - 10.2020
Customer Care Officer
FIRST SOURCE PVT. LTD
07.2014 - 01.2016
Jr. GIS Engineer
INFOTECH ENT PVT. LTD
08.2012 - 07.2013
B.Sc - Statistics
Andhra Loyola College
03.2009 - 03.2012
Secondary Higher Education -
Aitanya Jr.colleg
03.2007 - 03.2009
SSC -
Gowtham Public School
03.2006 - 03.2007