Anil Elakurthi
Eluru
Summary
Dynamic and results-driven professional with extensive experience at Delhivery Ltd, excelling in team leadership and operational efficiency. Proven ability to resolve customer complaints swiftly, enhancing satisfaction levels. Skilled in MS Office and effective communication, I foster a motivated team environment that drives performance and compliance.
Overview
8
8
years of professional experience
Work History
Team Lead - DC operations
Delhivery LTd
03.2021 - Current
- Coordinated team resources to achieve project goals.
- Motivated staff through positive reinforcement techniques.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Ground Coordinator
Delhivery LTD
10.2020 - 05.2021
- All online shipments are loading and unloading into the carting vehicle.
- Scan the shipments, separate them, and put them in the particular space.
Telecaller
KARVY DATA MANAGEMENT
Vijayawada
01.2017 - 09.2019
- Handled inbound telephone calls from interested customers.
- Updated customer information in the database accurately.
- Resolved customer complaints in an efficient manner following established protocols.
Education
Bachelor of Science - Mechanical Engineering
Eluru College Of Engineering & Technology
Duggirala, AP01.2016
intermediate -
A.P.S.W.R.J.C Pedavegi
Pedavegi01.2012
10th Class - Secondary Education
A.P.S.W.R.J.C Pedavegi
Pedavegi01.2010
Skills
- MS Office
- Excel
- LTL & FTL
- B2B
- B2C
- C2C
- E2E
- Regulatory compliance
- Communication Skills
- Organization Skills
- Problem-solving skills
- Customer service skills
- Critical thinking
- Time Management Skills
- Leadership skills
- Management Skills
- Customer service
- Team building
- Time management
- Motivational leadership
- Operational efficiency
- Multitasking Abilities
- Work Planning and Prioritization
- Audit reporting
- Onboarding and orientation
- Complaint resolution
- Performance management
- Client service
- Performance evaluations
- Loss prevention
Languages
- Telugu
- English
- Hindi
Hobbies and Interests
- Playing PC games
- Listening Music
- Playing Indoor Games
- Watching TV (news channels, live cricket & programs)
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Participations
- Participated in technical fest at Vasavi College and technology as presentation.
- Participated in technical fest at C.R. Reddy as Technical quiz and Grasp the Gear.
- Participated in technical fest at St. Ann's college and technology.
Personal Information
- Age: 29
- Father's Name: Andhriyya Elakurthi
- Mother's Name: Ratna Kumar
- Date of Birth: 05/22/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Lead - DC operations
Delhivery LTd
03.2021 - Current
Ground Coordinator
Delhivery LTD
10.2020 - 05.2021
Telecaller
KARVY DATA MANAGEMENT
01.2017 - 09.2019
Bachelor of Science - Mechanical Engineering
Eluru College Of Engineering & Technology
intermediate -
A.P.S.W.R.J.C Pedavegi
10th Class - Secondary Education
A.P.S.W.R.J.C Pedavegi
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