Anil Kumar
Dwarka Sector 19, New Delhi
Summary
Dynamic and results-driven experienced Deputy Manager with in-depth knowledge of operations management, travel sales, excellent customer service strategies, staff scheduling, recruitment, employee relations, leading cross-functional teams and delivering quality work. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth. Adept at strategic planning, resource management, and stakeholder communication to drive project success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager
WNS Global Services Pvt Ltd
New Delhi
03.2012 - Current
- Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
- Assisted in recruitment, selection, training, and development of employees.
- Provided guidance and support to team members to help them achieve goals.
- Organized meetings, events, conferences, workshops for staff members.
- Developed strategies for improving customer service standards within the organization.
- Created processes for handling customer complaints effectively.
- Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
- Prepared monthly progress reports detailing achievements against set targets.
- Participated in regular brainstorming sessions with senior management team regarding strategic initiatives taken by the organization.
- Coordinated work of team of 12 employees to help each team member carry out accurate utilization work percentage.
Education
Material Management - Supply Chain Management
Digication
06-2023
Diploma in Computer Applications - Computer And Information Systems Security
Star Computer Institute
12-2008
BA - Arts
Veer Bahadur Singh Purvanchal University
01.2008
Skills
- MS Office (Excel, Word, Powerpoint)
- Performance Improvements
- People Management
- Positive attitude
- Result oriented approach
- Quick decision-making abilities
- Staff Training and Development
- Operations Management
- Recruiting and interviewing
- Employee Performance Evaluations
- Business Development
- Team motivation
- Employee engagement
Affiliations
Love to be fit and healthy by doing daily physical exercise, sport activities.
Certification
- CBI (Competency based interviews) certified
- WNS certified coach and trainer
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Deputy Manager
WNS Global Services Pvt Ltd
03.2012 - Current
Material Management - Supply Chain Management
Digication
Diploma in Computer Applications - Computer And Information Systems Security
Star Computer Institute
BA - Arts
Veer Bahadur Singh Purvanchal University
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