Hi, I’m
Anil Kumar Sharma
Service Manager
Jaipur,RJ
Summary
Dynamic Area Service Manager with a proven track record at Kent Ro System Ltd, excelling in franchise management and customer satisfaction. Skilled in team building and inventory oversight, I effectively resolve conflicts and enhance service quality, ensuring strong dealer relationships and operational excellence.
Overview
15
years of professional experience
Work History
Kent Ro System LtdJaipur
Area Service Manager
03.2022 - Current
Job overview
- Conducted visits to dealers and distributors to enhance franchise management.
Managed spare parts inventory to ensure availability for operations.
Monitored customer satisfaction levels to identify improvement areas.
Strengthened relationships with dealers and distributors for better collaboration.
Vishva Electrotech LTD. (Polar)Jaipur
Service In Charge
04.2021 - 12.2021
Job overview
- Managed franchise operations to enhance dealer performance and satisfaction.
Conducted distributor visits to ensure compliance with brand standards.
Monitored customer satisfaction metrics to identify areas for improvement.
Implemented spare parts management strategies to optimize inventory levels.
Stove Kraft LimitedJaipur
Service In Charge
02.2019 - 03.2021
Job overview
- Managed team operations to enhance productivity and efficiency.
Coordinated stock management processes to optimize inventory levels.
Facilitated communication with headquarters to align on strategic objectives.
Monitored customer satisfaction metrics to identify areas for improvement.
Conducted visits to dealers and distributors to strengthen partnerships.
Oversaw franchise management activities to ensure compliance and performance standards.
Streamlined coordination efforts across departments to improve workflow.
Bajoria Entertainment Pvt. Ltd. (Kutchina)Jaipur
Service Incharge
01.2016 - 02.2019
Job overview
- Managed team handling of MIS reports to ensure accurate data tracking.
Conducted visits to dealers and distributors to strengthen partnerships.
Monitored customer satisfaction and implemented quality service protocols.
Oversaw office administration to enhance operational efficiency.
Executed spare parts reconciliation for inventory accuracy.
Generated spare parts MIS reports for informed decision-making.
Mycrofine Appliance Pvt. Ltd.Jaipur
Sales and Service Representative
04.2014 - 12.2015
Job overview
- Managed dealer network to enhance operational efficiency and performance metrics.
Oversaw secondary sales initiatives to drive revenue growth.
Implemented strategies to improve customer satisfaction ratings.
Directed service management processes to streamline support operations.
Milcent Home Appliances Pvt Ltd
Sales and Service Executive
05.2010 - 03.2014
Job overview
- Manager of Dealer and Consumer Services
- Demonstrated product features and functionalities to enhance customer understanding.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Education
Maharshi Dayanand Saraswati University
Bachelor from Arts
03.2011
Indian Railway Loco Work ShopAjmer
Diploma In Fitter Trade
02-2010
Skills
- Team building and leadership
- Problem resolution and solving
- Computer proficiency
- Decision making skills
- Effective communication
- Conflict resolution strategies
- Training and development facilitation
- Customer service excellence
- Franchise and dealer management
- Inventory management and spare parts oversight
- Relationship building and management
Languages
Hindi, English
Hobbies and Interests
Playing Cricket, Watching Movie, Traveling
Awards
Best service in charge in Kutchina in 2nd position in the year 2017
Best service branch in Kutchina is in 2nd position in 2017
Contact Details
- 6367083517
- Anilsharma1989@hotmail.com
- G 2 plot no 3 Ridhu Nagar main Niwaru link road govindpura kalwad Jaipur
- 10-Jul-1989
Timeline
Area Service Manager
Kent Ro System Ltd
03.2022 - Current
Service In Charge
Vishva Electrotech LTD. (Polar)
04.2021 - 12.2021
Service In Charge
Stove Kraft Limited
02.2019 - 03.2021
Service Incharge
Bajoria Entertainment Pvt. Ltd. (Kutchina)
01.2016 - 02.2019
Sales and Service Representative
Mycrofine Appliance Pvt. Ltd.
04.2014 - 12.2015
Sales and Service Executive
Milcent Home Appliances Pvt Ltd
05.2010 - 03.2014
Maharshi Dayanand Saraswati University
Bachelor from Arts
Indian Railway Loco Work Shop
Diploma In Fitter Trade
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