Arun Srinivass Valliappan
Coimbatore,TN
Summary
Dynamic Area Service Manager with a proven track record at Super Sales India Limited, excelling in service delivery and customer relations. Leveraged expertise in Oracle Service Cloud to enhance operational efficiency and consistently achieve high service quality. Adept at resource allocation and team leadership, driving revenue growth through strategic customer engagement.
Overview
9
9
years of professional experience
Work History
Area Service Manager
Super Sales India Limited
11.2023 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise,customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- I have always attained the maximum service quality index and have been working hard to maintain my standard.
- Improving the service revenue by regularly following up with customer.
- Have expertise in oracle service cloud and other office tools.
- Submitted weekly and monthly reports on time.
- Contributed to strategic business planning.
Service Engineer
Super Sales India Limited
06.2018 - 10.2023
- Worked as service engineer for Spun Yarn System and have expertise in erection commissioning,fine tuning and project handling.
- Analyzed troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first level support for customers requiring routine support and troubleshooting.
- Provided customer feedback to team to facilitate project roadmap and relationship planning.
Service Engineer
Supra Syndicate
02.2017 - 05.2018
- Erection and commissioning of central ducting system and compact machines which improves the yarn quality
- Management of available resources during erection.
- Proper utilization of available manpower.
- Providing erection and commissioning report to the management.
Planning Engineer
EDAC Engineering
06.2016 - 12.2016
- Formulated manufacturing sequences and developed new production processes.
- Planned production schedules, taking employee production rates,company needs and seasonal changes into account.
Education
Bachelor of Engineering - Mechanical Engineering
Muthayammal Engineering College
Rasipuram, India05-2016
Skills
- Service delivery
- Effective Communication
- Resource allocation
- Operational Efficiency
- Sales support
- Performance evaluations
- Customer relations
- Compliance management
- Interpersonal relations
- Adaptability and flexibility
- Team leadership
- Problem-solving abilities
- Team building
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Elementary (A2)
Bengali
Beginner (A1)
Timeline
Area Service Manager
Super Sales India Limited
11.2023 - Current
Service Engineer
Super Sales India Limited
06.2018 - 10.2023
Service Engineer
Supra Syndicate
02.2017 - 05.2018
Planning Engineer
EDAC Engineering
06.2016 - 12.2016
Bachelor of Engineering - Mechanical Engineering
Muthayammal Engineering College
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