Summary
Overview
Work History
Education
Skills
Certification
Languages
Project Highlights
Accomplishments
Timeline
Generic

Anil Mamidala

Hyderabad

Summary

Detail-oriented Network Specialist with over five years of experience in SD-WAN, Unified Communications, and enterprise network support. Adept at managing NOC operations, troubleshooting complex issues, and working with global vendors. Recognized for driving service excellence, process improvement, and contributing to automation initiatives in high-demand environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead System Specialist II

ConnXai
Hyderabad
01.2025 - Current
  • Led escalated support for over 5,000 SD-WAN devices using Juniper SSR technology.
  • Oversaw operations of AudioCodes, SBCs, UCaaS services, and IVR systems.
  • Enhanced NOC performance metrics, significantly reducing SLA resolution times.
  • Utilized Wireshark, NECTAR, Kibana, and Hepic for monitoring and root cause analysis.
  • Collaborated with vendors and internal teams to implement effective solutions.
  • Developed scripts to automate routine tasks, improving system efficiency.
  • Performed installations, upgrades, repairs, and maintenance of systems.
  • Tested new operating system releases prior to enterprise-wide deployment.

Lead System Specialist

ConnXai
Hyderabad
11.2021 - 12.2024
  • Managed 24x7 NOC with over 20 engineers addressing L2 escalations.
  • Supported VoIP, SIP trunks, IPsec tunnels, and UC feature deployments.
  • Handled firmware updates, RMAs, and vendor escalations efficiently.
  • Received 'Difference Maker' and 'Extra Mile' awards for exceptional performance.
  • Achieved 'Outstanding Performer' rating for three consecutive years (2021–2023).
  • Documented system configurations and changes in network environment meticulously.

Network Engineer

ConnXai
Hyderabad
04.2020 - 10.2021
  • Delivered L1/L2 support for over 5,000 enterprise locations.
  • Documented standard operating procedures and created internal knowledge base articles.
  • Collaborated with senior engineers to implement network changes and resolve issues.
  • Provided technical support to users facing network difficulties.

Trainee Network Engineer

ConnXai
Hyderabad
09.2019 - 03.2020
  • Facilitated network monitoring, incident response, and ticket resolution processes.
  • Developed detailed incident reports following service outages and technical issues.
  • Gained practical experience with SD-WAN routers, LAN/WAN concepts, and Aruba switches, as well as Kandy UC solutions.

Education

B.Tech - Civil Engineering

TKR College of Engineering & Technology
Hyderabad, Telangana
01-2018

Intermediate - MPC

Narayana Junior College
Hyderabad
01-2014

SSC -

Siddhartha English Medium High School
Siricilla
01-2012

Skills

  • SD-WAN management
  • Unified communications
  • Juniper SSR
  • Cisco Webex Control Hub
  • Kandy UC portal
  • BigPanda
  • ServiceNow administration
  • Yealink IP phones setup
  • YMCS integration
  • AudioCodes devices
  • MPLS networking
  • IPsec security
  • Network troubleshooting
  • Incident response
  • Voice over IP (VoIP)
  • SIP protocol
  • PBX systems
  • Wireshark analysis
  • Kibana visualization
  • HEPIC monitoring
  • NECTAR management
  • Moogsoft AIOps platform
  • ConnectWise support
  • Maestro orchestration
  • AWS cloud services
  • Lanner hardware solutions
  • SSR 120 configuration
  • Aruba switches management
  • Network automation strategies
  • Communication skills
  • Team collaboration
  • Time management techniques
  • Analytical problem-solving

Certification

  • CCNA – Cisco
  • Silver Peak SD-WAN Professional (SPSP)
  • Silver Peak SD-WAN Expert (SPSX)
  • Cisco SD-WAN Operation & Deployment (ENSDW v1.0)

Languages

Telugu
First Language
English
Proficient (C2)
C2

Project Highlights

  • Deployed and configured AudioCodes devices, Yealink phones, and IVR/Auto Attendant flows
  • Coordinated firmware upgrades and RMAs with Ribbon, AT&T, Yealink, and AudioCodes
  • Worked on subscriber provisioning, IVR setup, call flow configurations, and feature enablement on UC platforms
  • Led field techs through remote troubleshooting and device replacement over calls/bridges
  • Built and transitioned automation workflows into production for improved network operations
  • Performed traffic analysis using NECTAR, HEPIC, and Kibana

Accomplishments

  • Consistently recognized with multiple Extra Mile (monthly) and Difference Maker (quarterly) Awards for exceptional dedication, rapid issue resolution, and impactful support beyond expectations.

Timeline

Lead System Specialist II

ConnXai
01.2025 - Current

Lead System Specialist

ConnXai
11.2021 - 12.2024

Network Engineer

ConnXai
04.2020 - 10.2021

Trainee Network Engineer

ConnXai
09.2019 - 03.2020

B.Tech - Civil Engineering

TKR College of Engineering & Technology

Intermediate - MPC

Narayana Junior College

SSC -

Siddhartha English Medium High School

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