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Associate Principal Engineer

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IT Support Specialist with over 20 years of experience in diagnosing and resolving hardware, software, and network issues; recognized for reducing ticket resolution times by an average of two hours weekly while managing complex end-user challenges through ServiceNow and remote support. Achievements include optimizing SCCM imaging processes at NTT Data and streamlining Windows 10 deployments at Cognizant. Certified Ethical Hacker with expertise in cybersecurity measures to safeguard sensitive data.

Results-driven desktop support technician with comprehensive knowledge in IT systems, networks, and software applications. Seeking a challenging role at CM Solutions to apply my problem-solving skills and technical expertise to ensure seamless and efficient IT support services.

To Obtain A Position As A Desktop Support Engineer With A Tech Utilizing Software, Hardware
And Troubleshooting Experience In Order To Provide The Company With A Solid It Support.

Desktop Support Engineer with 5+ years of experience providing Level 1 & Level 2 technical support across Windows, Linux, and Office 365 environments. Strong knowledge of Active Directory, ITIL processes, hardware & software troubleshooting, network basics (TCP/IP, DNS, DHCP), and remote support tools. Proven ability to resolve incidents within SLA, support end users effectively, and maintain secure, reliable IT systems. Skilled in ticketing systems, system deployments, and user training. Seeking to contribute technical expertise to a dynamic IT team.

Anil Nishad

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Desktop Support Engineer

Support Engineer

Engineer

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B.A. -

12th - Mathematics

10th - Mathematics

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Engineer

10th - Mathematics

12th - Mathematics

Support Engineer

Desktop Support Engineer

B.A. -

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