Anil Patil
Bangalore
Summary
Strategic and forward-thinking Product Leader with 20+ years of global experience in leading high-impact digital transformation initiatives across IT, Telecom, and Customer Experience domains. Proven track record in building AI-first products, integrating analytics platforms like Splunk into enterprise ecosystems, and driving large-scale cloud migrations. Combines deep domain knowledge in Contact Center platforms, IoT, and Wireless with a strong business acumen to define, design, and deliver cutting-edge solutions that drive revenue, efficiency, and customer satisfaction
Overview
22
22
years of professional experience
Work History
Principal Product Manager
Cisco Systems
Bangalore
11.2015 - Current
- Led the AI-enhancement of Contact Center platforms by embedding predictive analytics, real-time reporting, and anomaly detection using Splunk, improving operational efficiency.
- Defined and executed the cloud migration strategy for on-prem Contact Center products, leading to accelerated customer onboarding and 20% YoY increase in subscription-based revenue.
- Drove Smart Licensing implementation across CC products, reducing support cases by 14%.
- Spearheaded Webex WFO (Workforce Optimization) launch across both cloud and on-prem, embedding AI for quality management, speech analytics, and performance prediction consistency.
- Collaborated cross-functionally to deliver data-rich product telemetry and customer insights into roadmap prioritization.
Product Manager – IoT & Business Solutions
Bell
Canada, Canada
05.2012 - 11.2015
- Led full lifecycle of IoT business solutions across industries including logistics, field services, and enterprise security—developing predictive maintenance, anomaly alerts, and usage insights.
- Managed $2M automation project to cut sales order turnaround by 95%.
- Enabled exponential growth in connected devices through platform scalability and partner GTM integration—resulting in 157% YoY EOP growth and 22% increase in ARPU.
- Conducted market analytics, segmentation, and demand forecasting to support solution design and pricing models.
Business Analyst
Tecnotree
Bangalore
07.2009 - 06.2011
- Telecom Billing (Prepaid/Postpaid), driving configuration automation and revenue leakage detection.
Software Engineer
Sasken
04.2007 - 04.2009
- Developed network optimization tools using AI heuristics for GSM/GPRS systems
R&D Engineer
Nortel Networks
05.2004 - 04.2007
- Built mobile core network functions (SGSN, HLR) with a focus on packet processing and signal efficiency
Education
Master of Business Administration - MBA, General Management
Queen’s University
Canada2012
B.E - Electronics
SJCE
Mysore, KA2004
Skills
AI Driven Core Competencies:
- AI-Powered Product Development and Roadmapping
- Conversational AI, Chatbots & Agent Assist Integration
- Enterprise Analytics & Visualization (Splunk, Custom Dashboards)
- Customer Journey Intelligence & Predictive CX
- Cloud-Native SaaS Architecture & Migration Strategy
- Data Monetization & Usage-Based Pricing Models
- Cross-Platform Integration (Webex, UCCE, WxCCE, IoT, Billing)
- Outcome-Driven Agile Execution & Iterative Delivery
https://linkedin.com/in/gourisankar-padihary
Timeline
Principal Product Manager
Cisco Systems
11.2015 - Current
Product Manager – IoT & Business Solutions
Bell
05.2012 - 11.2015
Business Analyst
Tecnotree
07.2009 - 06.2011
Software Engineer
Sasken
04.2007 - 04.2009
R&D Engineer
Nortel Networks
05.2004 - 04.2007
Master of Business Administration - MBA, General Management
Queen’s University
B.E - Electronics
SJCE