Anil Pawar
Customer Relationship Specialist
Hazaribag,Jharkhand
Summary
Experienced Customer Relationship and Sales professional with over 5 years of success across retail banking, automobile sales, FMCG, and telecom sectors. Demonstrated ability to acquire new customers, manage and grow client portfolios, and cothrough effective relationship management and need-based selling. Skilled in cross-selling financial and , negotiation, and through a customer-focused and results-oriented approach.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Relationship Manager
Premsons Motor Udyog Pvt Ltd
Hazaribag,Jharkhand
09.2025 - Current
- I work in Maruti Suzuki Nexa Managed 100+ active customers with focus on retention and upselling
- Achieved monthly sales targets consistently
- Generated new leads through referrals and cross-selling
- Increased customer satisfaction through effective complaint resolution
Sales Executive
Kotak Mahindra Bank
Ranchi,Jharkhand
03.2024 - 05.2025
- Achieved monthly sales targets for banking and financial products
- Acquired new customers through cold calling, referrals, and walk-ins
- Cross-sold savings accounts, Consumer Durable Products and loan
- Maintained accurate customer records and follow-ups using CRM
- Built strong customer relationships leading to repeat business and referrals
FMCG Sales Manager
Own Business
Hazaribag,Jharkhand
08.2019 - 01.2023
- Managed daily retail operations and customer service.
- Supervised staff and ensured excellent customer experience.
- Maintained inventory control and store presentation standards.
- Optimized store displays and appearance via strategic.
- Completed routine store inventories.
Telemarketer
Tata Sky
Noida
02.2018 - 04.2019
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Sales Promoter
Vivo Telecom Services
Hazaribag,Jharkhand
08.2016 - 09.2017
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Education
High School Diploma -
06.2016
Skills
Customer Acquisition
Cross-Selling & Upselling
Target Achievement
CRM Handling
Complaint Resolution
Retail Banking Sales
Relationship Management
Additional information
- Willing to work shifts and targets
- Strong customer-handling skills
- Comfortable with multicultural environments
- Ready for immediate interview & relocation
Timeline
Relationship Manager - Premsons Motor Udyog Pvt Ltd
09.2025 - Current
Sales Executive - Kotak Mahindra Bank
03.2024 - 05.2025
FMCG Sales Manager - Own Business
08.2019 - 01.2023
Telemarketer - Tata Sky
02.2018 - 04.2019
Sales Promoter - Vivo Telecom Services
08.2016 - 09.2017
Gulmohar Inter Collage - High School Diploma,