SAP
Anil Shaw
Hospitality Manager
Pune,Maharastra
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Certification
3
3
Language
Work History
Regional Hospitality Manager
Cipla Limited
02.2022 - Current
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
Sales Manager
Fortune Park Hotels Limited
Durgapur
12.2017 - 01.2022
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
Sales Manager
Ramada Hotel
Jamshedpur
08.2015 - 11.2017
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Assistant Sales Manager
The Fern Residency
Asansol
10.2014 - 08.2015
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Strengthened performance by applying excellent program and project leadership skills.
- Generated sales report to help upper management make effective decisions and sales plans.
Assistant Sales Manager
PARK PRIME
Durgapur
06.2011 - 07.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Assistant Restaurant Manager
SUN N SAND
Mumbai
11.2008 - 04.2011
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Bartender
LE MERIDIEN
Pune
07.2007 - 11.2008
- Maintaining exceptional levels in customer service
- Managed inventory of all the cutlery, crockery, and glassware
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Education
MBA - Marketing
Symbiosis College of Online Learning
Pune,India 01.2023 - Current
Executive Development Programme in Leadership & ChangeManagement From - Business Management
Xavier School of Management
Jamshedpur, India 06.2019 - 12.2019
Bachelor of Arts - Geography
Eastern Institute For Integrated Learning in Mngt
West Bengal, India 01.2010 - 12.2013
Diploma - Hotel Management
Culinary Institute of India
Durgapur,India 02.2004 - 07.2007
Skills
Regional Office Management
Certification
MS Office Word/Excel/Power Point/Outlook
Software
Cimmra
Krypton
IDS
Micros
Timeline
MBA - Marketing
Symbiosis College of Online Learning
01.2023 - Current
Regional Hospitality Manager
Cipla Limited
02.2022 - Current
Executive Development Programme in Leadership & ChangeManagement From - Business Management
Xavier School of Management
06.2019 - 12.2019
Sales Manager
Fortune Park Hotels Limited
12.2017 - 01.2022
Sales Manager
Ramada Hotel
08.2015 - 11.2017
Assistant Sales Manager
The Fern Residency
10.2014 - 08.2015
Assistant Sales Manager
PARK PRIME
06.2011 - 07.2014
Bachelor of Arts - Geography
Eastern Institute For Integrated Learning in Mngt
01.2010 - 12.2013
Assistant Restaurant Manager
SUN N SAND
11.2008 - 04.2011
Bartender
LE MERIDIEN
07.2007 - 11.2008
Diploma - Hotel Management
Culinary Institute of India
02.2004 - 07.2007
MS Office Word/Excel/Power Point/Outlook
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