Anil Kumar Polla
Hyderabad,Telangana
Summary
Having 6 Years of extensive experience as customer service and production roles served into diverse industries which includes US Health care, Banking, and E commerce industries, Currently working as Subject matter expert in Amazon with a strong foundation in statistical analysis and data interpretation, seeking an Analyst position to apply my quantitative skills and keen attention to detail to support datadriven decision-making and contribute to the strategic goals of a progressive organization.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert
Amazon Development Centre India Pvt Ltd
Hyderabad, Telangana
10.2022 - Current
- Managing a team of 5-10 associates, monitoring their performance KPIs, and
conducting regular training and feedback sessions.
Create reports on the key performance indicators and deep dive into them for
performance analysis.
Understand performance metrics and process requirements to drive business results
in a live environment.
Meets predetermined and assigned productivity targets, quality standards, and
aggressive deadlines.
Propose process improvement plans with senior leadership.
Virtual Relationship Manager
Federal Bank
Visakhapatnam
02.2022 - 10.2022
- Handle inbound/outbound Video calls of the customers to complete the full Video-KYC.
- Adherence to Information Security norms & quality process norms.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Maintained records of all customer interactions in an organized database.
- Provided detailed information about products and services.
Transaction Processing Associate
CONDUENT BUSINESS SERVICES INDIA LLP
Visakhapatnam
02.2019 - 02.2022
- Processing and posting of invoices related to EMEA region for payments in Oracle Fusion ERP System.
- Followed by SOP individual job forms while processing them
- Maintained confidentiality of customer information at all times.
- Maintain regular updates to the invoice processing documentation (SOP).
- Resolve invoice discrepancies for timely payment.
- Ability to process a high volume of transactions per month and meet SLAs.
- Collaboration and issue resolution – Team collaboration and effective communication.
Education
B.S.C - computer science
Prism Degree College
Visakhapatnam03-2017
INTER - MPC
NRI Jr College
Visakhapatnam03-2014
S.S.C -
Sri Suryodaya Publick School
Visakhapatnam03-2012
Skills
Customer service
Pivot tables
Dashboard creation
Data Visualization
Vlookup
Root Cause
Macros and VBA
Analytical Skills
Team handling
Attention to Detail
Problem Solving
SLA
Personal Information
- Father's Name: P Appala konda
- Date of Birth: 03/23/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Languages
- Telugu
- Hindi
- English
Disclaimer
I here by declare that the above submitted information is correct and true the best of my Knowledge and .belief
Timeline
Subject Matter Expert
Amazon Development Centre India Pvt Ltd
10.2022 - Current
Virtual Relationship Manager
Federal Bank
02.2022 - 10.2022
Transaction Processing Associate
CONDUENT BUSINESS SERVICES INDIA LLP
02.2019 - 02.2022
B.S.C - computer science
Prism Degree College
INTER - MPC
NRI Jr College
S.S.C -
Sri Suryodaya Publick School
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