Results-driven IT professional with over 15 years of comprehensive experience as a QA Lead, Scrum Master, and Application Support Manager. Proven track record in leading cross-functional teams to deliver high-quality software solutions and manage complex application support environments. Adept at driving Agile transformations, optimizing testing processes, and enhancing application performance to meet business goals. Strong communicator with expertise in stakeholder management, incident resolution, and continuous process improvement. Recognized for fostering collaborative team environments and implementing effective strategies to ensure project success and operational excellence.