ANIL SINGH RANA
Sr. Sales Executive
Gurugram
Summary
Proactive and reliable sales professional with more than 3.5+years of experience in B2C/B2B and 1 year in customer support. Adept at building impactful customer relationships through my excellent communication and problem solving skills and consistently exceeding goals by providing support and recommendations.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Sr. Sales Executive
1 Point 1 Solutions Pvt Ltd
12.2024 - Current
- Resolved customer issues swiftly, contributing to a 95% satisfaction rate.
- Presented product demos, resulting in conversion of 60% of prospects into clients.
- Analyzed customer feedback, leading to product improvements and increased loyalty.
- Built client relationships through consultative selling and responsive issue resolution.
- Managed the team targets as well as individual targets of team members.
Sales Executive
Kochar Infotech Pvt Ltd
03.2023 - 12.2024
- Followed up with clients to enhance satisfaction and secure repeat business.
- Identified customer needs and recommended tailored products/services.
- Documented customer concerns and effective solutions in CRM for future reference.
- Accurately recorded customer concerns and solutions in the system/CRM.
Customer Support Executive
Teleperformance
01.2022 - 01.2023
- Handling daily basis customers queries.
- De-escalated sensitive complaints by applying active listening, problem-solving, and service recovery techniques.
- Efficient in sorting out instantaneously all kinds of services and products related complaints of the customers.
- Documented interactions accurately in CRM records, ensuring complete case histories and clear follow-up notes.
- Expertise in achieving customer satisfaction.
Education
Bachelors of Commerce - B.COM
Jai Narayan Vyas University
Jodhpur, Rajasthan 04.2001 -
Intermediate - Commerce
Shri Guru Ram Rai Public School
Dehradun, Uttarakhand05-2016
Skills
Negotiation skills
Good time management and target focused approach
Good at understanding customer needs and suggesting solutions
Strong follow- up and closing abilities
Consultative selling
Team leadership
Typing speed 50 Words per minute
Timeline
Sr. Sales Executive
1 Point 1 Solutions Pvt Ltd
12.2024 - Current
Sales Executive
Kochar Infotech Pvt Ltd
03.2023 - 12.2024
Customer Support Executive
Teleperformance
01.2022 - 01.2023
Bachelors of Commerce - B.COM
Jai Narayan Vyas University
04.2001 -
Intermediate - Commerce
Shri Guru Ram Rai Public School