Anindita Chakraverty
New Delhi
Summary
Dynamic technical support professional with extensive experience at Concentrix Microsoft Pvt. Ltd. Proven track record in resolving complex software issues and enhancing customer satisfaction. Proficient in SQL coding and effective communication, consistently achieving compliance targets while delivering exceptional client service. Adept at problem-solving in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Senior Associate
WNS private limited
Gurugram
07.2024 - 04.2025
- Worked as a senior customer service associate for a fintech client
- Experienced in email, chat, and calling.
- Maintaining compliance targets.
- Resolving tickets and account verification within timeline
GTCS Analyst
Prometric Testing Center pvt LTD
02.2023 - 10.2023
- Creating tickets for software technical issues.
- Resolved tickets for software updates, internet issues, printer issues, and driver issues over chat and calls.
- Helping clients in testing software
- Worked as L1 support
Technical Support
Fareye Technology
09.2022 - 02.2023
- Company Overview: Software company
- Tickets were resolved over the email.
- SQL coding was completed on our end, and then the case was sent back to the same position where it was required.
- Provided technical support during events as needed.
Technical Support Engineer
Kyndryl
12.2021 - 09.2022
- Creating tickets
- Worked in active directory for user password reset
- Used okta for password reset
Senior Engineer
Concentrix Microsoft Pvt. Ltd
01.2019 - 09.2020
- Worked in a position of 'Up and Running L1.'
- Helping U.S. clients with the installation and activation of MS office packages.
- Creating an Outlook profile and working on Active Directory.
- Specialized in resolving Windows & MacBook technical errors
Education
M.tech - C.S.E
South Point Institute
01.2023
B.Tech. - C.S.E
International institution of Technology and Business
01.2021
Class 12th -
NIOS
01.2014
Class 10th -
Modern International School
Delhi01.2011
Skills
- Basic knowledge of Computer
- C & C
- Java
- Technical support
- SQL coding
- Software testing
- Effective communication
- Problem-solving aptitude
- Customer interaction
Personal Information
- Date of Birth: 09/17/94
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Awards
- 1st position - Treasure hunt
- 1st position & 2nd position - Badminton doubles & single
- Participated in Workshop on Indian Sign Language in J.N.U
- Participated in College Cultural Fest in Ramp Walk
- Participated in College CSE Department Fest at Ingeniou
- 1st position - volleyball
- 1st position - kho kho
- Participated in Math Olympiad in School
- 1st position - quiz competition
- 3rd position - sandwich making
- Got some subject award in school
- Awarded as Miss-Personality of college (2017)
Hobbies and Interests
- Playing badminton
- Drawing
- Surfing Internet
- Listening to songs
- Watching Movies
Training
Jawaharlal Nehru University (J.N.U), 6 Weeks, CLOUD COMPUTING, Learned how to work on cloud computing on a daily basis.
Disclaimer
I hereby declare that all the above details are true and correct to the best of my knowledge.
Languages
- Hindi
- English
- Bengali
Key Skills Strength
- Self Confidence
- Sincere
- Punctual
- Co-operative
- Versatile
- Adaptable to varying conditions
- Task Oriented
- Ability to work under defined work parameters
Positions Of Responsibility
- Head Coordinator - Cultural Event (Esperanzza 2016), International Group Of Institutions, Guided several departments like sponsorship, logistics & venue management.
- Head Coordinator - Fashion Show & Cultural Event (Esperanzza 2017), International Group Of Institutions
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Senior Associate
WNS private limited
07.2024 - 04.2025
GTCS Analyst
Prometric Testing Center pvt LTD
02.2023 - 10.2023
Technical Support
Fareye Technology
09.2022 - 02.2023
Technical Support Engineer
Kyndryl
12.2021 - 09.2022
Senior Engineer
Concentrix Microsoft Pvt. Ltd
01.2019 - 09.2020
M.tech - C.S.E
South Point Institute
B.Tech. - C.S.E
International institution of Technology and Business
Class 12th -
NIOS
Class 10th -
Modern International School