Anirbaan Das

• Directed cross-functional teams to elevate project delivery and client satisfaction levels.
• Created strategic initiatives that enhanced operational workflows and improved efficiencies.
• Interpreted market trends to inform business strategies and improve service offerings (Took BBSR from a 1.2 Cr market to 2.5 Cr)
• Started Guwahati as a city and without a showroom build a 1.5cr revenue in 3 months
• Executed customer feedback initiatives to influence product development and enhancements.(NPS improved from 25% to 85%)
• Managed a team of over 30 employees through guidance, objective setting, and performance monitoring.
• Developed effective communication channels between departments to foster collaboration.
• Monitored competitor activities to proactively adjust strategies in response to industry changes.

• Analyzed regional performance data and identified areas for improvement in order to meet quarterly targets. Created a revenue of 1CR till date in 3 months.
• Created monthly reports outlining regional activity, goals achieved, and recommendations for further development. Created 7 major and 10 minor projects including Mahindra, Oberoi, Lodha, L&T, Godrej, Crescent, to name a few.
• Managed a team of regional sales representatives, providing guidance, training, and coaching on product knowledge and customer service standards.

• Successfully managed revenue and operations as a Senior Manager at Loadshare Networks, contributing to the growth of the company's branch network from 40 to 82 branches in collaboration with Flipkart
• Generated a monthly topline revenue of 1.87CR with a healthy overall gross margin of 17%, showcasing strong financial acumen and business development skills
• Implemented effective loss control mechanisms and process improvements, resulting in a significant reduction in losses and improved operational control in the Northeast region
• Collaborated closely with the Key Account Management (KAM) team, driving a 2X increase in business growth within a span of 12 months
• Provided comprehensive market and financial analysis to key department owners, advocating strategic plans that exceeded budget expectations
• Worked closely with the Hiring and HR team to enhance marketing and retention efforts, resulting in an increased employee database.

-Grew total revenues by ~15%, by developing effective sales programs that consistently increased annual market share.

-Successfully analyzed system operational effectiveness and developed a field sales program to facilitate the field sales process and improve the quality of installation and service.

-Developed and led the training team, which established new processes and tactics of Madhya Pradesh, leading to an increase in weekly orders from 18 to 42.

-Conversion of sales was increased from 15% to 35% under the new sales process. Worked in creating new CRM learning for manager and associates.

Conceptualized and designed a regional R&R framework for managers and ASM.

• Managed and training a bunch of 15 - 20 new recruits, every 28 days, to make them ready for the system
• Own the entire proposal process: identify customer's needs, develop win themes, and produce complete proposals
• Assessed the competitive landscape and track key market trends and developments
• Provide administrative support as well as excellent customer service and smooth communications
• Maintain the database using your organisational skills to streamline processes and clean up the data
• Generated 1.2Cr revenue across multiple sales campaigns across Eastern India over the period of 13 months
• Maintained a refund percentage of 3% vs a national average of 15%
• Converting 69% free subscribers to paid subscribers across multiple campaigns leading to 321 fresh enrolments over the year
• Recruiting and training new associates resulting in increase of team size from 5 to 20 in 3 months
• Part of the first Direct Sales team in North East India.

-Generated 1.2Cr revenue across multiple sales campaigns across Eastern India over the period of 13 months. Maintained a refund percentage of 3%, vs. a national average of 15%.

-Managing and training a group of 15-20 new recruits, every 28 days, to prepare them for the system. Own the entire proposal process: identify customers' needs, develop win themes, and produce complete proposals.

-Converting 69% of free subscribers to paid subscribers across multiple campaigns, leading to 321 fresh subscribers.

-Recruiting and training new associates resulted in an increase of team size from 5 to 20 in 3 months. Part of the first Direct Sales team in Northeast India.

• Carried out safe and secure on time operations in both domestic and international Airports
• Was responsible for ticket sales including planning of domestic ticketing and sales
• Monitoring and controlling airline flight operations both technical and non technical
• Developed and implemented new customer policies which led to a significant increase in customer satisfaction with provided services - grew by 10% in 2018
• Recognized as #1 Employee of the month for times during the service
• The ranking was based on customer satisfaction, speed of resolution and sales planning.