Anirban Sikdar
Defence Colony,Upper Bagdogra,Dist Darjeeling,West Bengal
Summary
Dynamic banking professional with extensive experience at Banking Sector, excelling in customer relationship management and regulatory compliance. Proven track record in boosting branch sales through innovative loyalty programs and engaging employees to enhance performance. Committed to maintaining data confidentiality while fostering a culture of continuous improvement and quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chief Manager and Deputy Branch Manager
Indusind Bank Ltd.
Silguri
04.2024 - Current
- Cultivated professional customer interactions to enhance satisfaction and loyalty.
- Assessed employee performance and devised targeted improvement plans.
- Engaged employees in business processes using motivational techniques to boost morale.
- Maintained confidentiality of bank records, preventing data mishandling and breaches.
- Developed customer loyalty programs that increased branch sales and retention rates.
- Consulted with regulatory agencies to ensure accurate filings and compliance standards.
- Fostered a culture of quality and continuous improvement among all employees.
- Directed implementation of sales strategies, generating additional business through diverse channels.
Manager and Deputy Branch Manger
Indusind Bank Ltd.
Silguri
09.2022 - 03.2024
- Maintained professional customer interactions to enhance satisfaction and loyalty.
- Boosted branch sales through programs that strengthened customer loyalty.
- Directed development and implementation of effective sales strategies, increasing overall business.
- Engaged employees in processes using motivational techniques to improve performance.
- Ensured confidentiality of bank records to prevent data breaches.
- Collaborated with regulatory agencies for accurate filings and compliance maintenance.
- Fostered a culture of quality and continuous improvement within the branch.
- Promoted bank's image by participating in community activities and events.
Deputy Manager-Customer Service Officer
Axis Bank Ltd.
Gangarampur
04.2018 - 09.2022
- Acquired new business through lead generation campaigns, developing a database of potential clients.
- Supported bank sales team by identifying customer needs and promoting relevant offers.
- Deepened existing relationships through cross-selling various products and services.
- Collaborated with business partners to enhance productivity and capture cross-selling opportunities.
- Executed customer transactions, including deposits, withdrawals, and RTGS/NEFT.
- Reconciled office accounts and tallied deliverables, ensuring accuracy in reporting.
- Prepared cash for customers and ATMs rapidly and efficiently while adhering to vault cash limits.
- Ensured compliance with KYC and AML regulations during audits, maintaining NFTR for NTB CASA forms.
Assistant Manager (Operations)
Axis Bank Ltd.
Coochbehar
06.2014 - 03.2018
- Executed lead generation campaigns to acquire new business and develop client relationships.
- Supported bank sales team by identifying customer needs and promoting relevant offers.
- Deepened existing relationships through cross-selling of diverse products and services.
- Collaborated with business partners to enhance productivity and capture cross-selling opportunities.
- Processed customer transactions, including deposits, withdrawals, and electronic transfers.
- Reconciled office accounts while tallying deliverables and Instakits efficiently.
- Prepared cash for customers and ATMs promptly, adhering to vault cash limits.
- Conducted surprise verifications of vault and ATM cash, ensuring security compliance.
Education
Post-Graduation Diploma In Banking Services - Banking And Finance
Manipal University
Bengaluru05-2014
B-Tech In Information Technology - Information Technology
West Bengal University of Technology
B-Tech In Information Technology07-2012
Senior School Certificate Exam -XII - Science
Kendriya Vidyalaya No 1
Bengdubi05-2007
Skills
- Customer relationship management
- Regulatory compliance
- Sales strategy
- Performance assessment
- Data confidentiality
- Employee engagement
Certification
NISM ( Mutual Fund & Demat) , IRDA Concept in Digital Signature, E-Commerce
Finacle 10.2,SAKSHAM
MS-office,JAVA,ASP.NET,PHP.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Personal Profile
Name: Mr. Anirban Sikdar
Father’s Name: Mr. Mihir Kumar Sikdar
Mother’s Name: Mrs.Sharmila Sikdar
Nationality: Indian
Gender: Male
Date of birth: April 3, 1990
Marital Status: Married
Hobbies and interests: Playing computer games, mobile games, and football ,listening to music and Reading story books.
Declaration
I hereby declare that the above information is correct to the best of my knowledge
Date: 17th May, 2025
Place: Siliguri
Signature:
Timeline
Chief Manager and Deputy Branch Manager
Indusind Bank Ltd.
04.2024 - Current
Manager and Deputy Branch Manger
Indusind Bank Ltd.
09.2022 - 03.2024
Deputy Manager-Customer Service Officer
Axis Bank Ltd.
04.2018 - 09.2022
Assistant Manager (Operations)
Axis Bank Ltd.
06.2014 - 03.2018
Post-Graduation Diploma In Banking Services - Banking And Finance
Manipal University
B-Tech In Information Technology - Information Technology
West Bengal University of Technology
Senior School Certificate Exam -XII - Science
Kendriya Vidyalaya No 1
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