Parth Kiran Borse
BANKING AND FINANCE
Wada
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
6056
6056
years of post-secondary education
3
3
Languages
Work History
Deputy Manager – Branch Operations Manager
Kotak Mahindra Bank
Wada
02.2025 - Current
- Played a pivotal role in the full-fledged setup and launch of a new branch, starting from scratch — including site readiness, infrastructure setup, system installation, manpower hiring, vendor coordination, and compliance with regulatory requirements.
- Successfully led the branch operations team, overseeing all operational activities including customer transactions, cash management, KYC compliance, and audit readiness.
- Played a key leadership role in achieving ₹50+ Crores business within the first 6 months of branch inception.
- Ensured full audit compliance by managing regulatory and internal audits, maintaining 100% adherence to operational and risk guidelines.
- Provided team leadership and training, enhancing branch productivity and customer satisfaction.
- Managed branch infrastructure, vendor coordination, ATM setup, and daily operations for seamless customer service delivery.
- Handled all core operational responsibilities such as:
- Cash & non-cash transactions
- Customer service & query resolution
- Account opening & KYC processing
- Daily reports, EOD activities, and MIS
- Vault, ATM, and locker operations
- Managed internal and external audits with full compliance, ensuring zero observations and high audit scores.
Relationship Manager
ICICI Bank Ltd.
Boisar
02.2022 - 02.2025
- As a Relationship Manager, I served as a core anchor in delivering ICICI Bank’s comprehensive financial solutions through a 360-degree banking approach. My role involved acquiring new clients, deepening existing relationships, and offering tailored banking and financial products aligned with individual customer needs — always upholding the ICICI philosophy: “Fair to the Customer, Fair to the Bank.”
- Delivered exceptional service by understanding customer life-cycle needs and providing appropriate banking solutions including savings, loans, investments, overdrafts, and insurance.
- Successfully increased wallet share of existing customers while actively onboarding new clients, driving revenue and product penetration.
- Collaborated with internal teams across verticals to offer a full suite of solutions including trade finance, business loans, Insta loans, investment options, and wealth management services.
- Strengthened customer portfolios through tailored financial planning while ensuring compliance and risk mitigation, in line with bank policies and ethical standards.
- Achieved monthly and quarterly sales targets through effective relationship-building and needs-based cross-selling of bank products.
- Customer Relationship Management
- Financial Product Advisory
- Business Development & Sales
- 360 Banking Solutions
- Portfolio Enhancement
- Compliance & Ethical Banking
- Cross-functional Collaboration
- Customer Delight & Retention
- Excited to share a career milestone! I’ve been promoted to Assistant Manager at ICICI Bank — grateful for the journey so far and looking forward to more growth, challenges, and learning ahead!
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Assistant Manager
ICICI Bank
Boisar
01.2024 - 01.2025
- Managed day-to-day banking operations, ensuring seamless service delivery and customer satisfaction.
- Resolved customer escalations promptly and implemented long-term solutions to prevent recurrences.
- Collaborated with cross-functional teams to streamline processes and optimize operational workflows.
- Ensured strict compliance with RBI regulations and internal audit standards.
- Contributed to team development through training and mentorship initiative
- Banking Operations & Service Management
- Customer Relationship Management (CRM)
- Compliance & Risk Management
- Process Improvement & Efficiency
- Team Leadership & Staff Training
- Problem-Solving & Decision-Making
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
B.com -
Pune University
Gokhale Education Society's04-2021
HSC -
Mumbai University
ANAND LAXMAN CHANDAVARKAR SEC.SCHOOL &JR.COLLEGE02-2018
SSC -
Mumbai University
Little Angels English School03-2016
MS-CIT -
I-Tech Institute of Computer
Thane01.2018
Tally ERP 9 -
I-Tech Institute of Computer
Thane05.2019
Skills
- Customer Relationship Management
- Financial Product Advisory
- Business Development & Sales
- 360 Banking Solutions
- Portfolio Enhancement
- Compliance & Ethical Banking
- Cross-functional Collaboration
Financial operation expert
Customer service
Additional Qualifications
- MS-CIT – I-Tech Institute of Computer
- Tally ERP 9 – I-Tech Institute of Computer
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief.
Personal Information
- Father's Name: Kiran A. Borse
- Mother's Name: Sneha K. Borse
- Date of Birth: 02/11/01
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Deputy Manager – Branch Operations Manager
Kotak Mahindra Bank
02.2025 - Current
Assistant Manager
ICICI Bank
01.2024 - 01.2025
Relationship Manager
ICICI Bank Ltd.
02.2022 - 02.2025
B.com -
Pune University
HSC -
Mumbai University
SSC -
Mumbai University
MS-CIT -
I-Tech Institute of Computer
Tally ERP 9 -
I-Tech Institute of Computer
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