Aniruddha Palande

AD & MS Office 365 Administration

• Perform user account creation, activation, deactivation, and deletion based on employee onboarding, role changes, and offboarding.
• Managing desktop environment settings (e.g., screensaver timeout, locked desktop after inactivity).
• Configure and implement SSO solutions that streamline access management and improve user experience by enabling one-click access to multiple systems with a single set of credentials.
• Managing file server infrastructure, including folder access and quota management for shared resources.
• Performed user mailbox creation/deletion, license assignment, and password reset.
• Creating and managing email groups and distribution lists, ensuring proper access and compliance with business approval processes.
• Troubleshoot technical issues related to Office 365 applications.
• Performed daily monitoring of O365 alert logs, spam alerts, and quarantined emails.
• Maintained mailbox storage and archival, handled email delegation access.
• Performed mail trace to ensure email delivery.
• Managed and procured email licenses based on business needs.

Endpoint Security Management:

• Managed the deployment of antivirus solutions across all endpoints, ensuring that the latest antivirus software is installed and updated regularly.
• Configuring antivirus settings to align with organizational security policies, including real-time scanning, scheduled scans, and automatic updates.
• Generating weekly reports on endpoint health, identifying trends, vulnerabilities, and taking remediation actions, including addressing missing patches.
• Investigating security incidents detected by antivirus solutions, such as compromised accounts and Spear Phishing Attack via Link.
• Developed and enforced policies prohibiting the installation of unauthorized software, including pirated applications, and unapproved third-party tools.
• Monthly audits of installed software on endpoints to identify and remove unauthorized applications.

• Orchestrating standardized global IT infrastructure management.
• Spearheading the end-to-end service delivery process, proactively implementing comprehensive solutions.
• Proficiently resolving and escalating incidents and service requests.
• Managing the configuration and troubleshooting of Mobile Device Management (MDM) solutions.
• Expertly handling the installation and troubleshooting of various IT devices, including printers, projectors, CCTV systems, and biometric devices.
• Skillfully overseeing IT inventory management and meeting audit requirements.
• Strategically planning and procuring IT devices, ensuring alignment with organizational needs.
• Executing the creation of new user accounts with tailored permissions, encompassing O365 and BlackBox Server environments.
• Providing on-site support and remote troubleshooting for IT issues encountered by remote users.
• Documenting IT processes, generating purchase requests/orders, and managing invoicing via SAP.
• Engaging in negotiation and post-procurement follow-up with IT vendors and local procurement channels to secure equipment.
• Offering foundational IT training to newly onboarded office members, enhancing their technology literacy.

• Performed installation and troubleshooting procedures for the AirWatch agent and Boxer.
• Configured and enrolled client mobile devices. Installed biometric devices, such as webcams and thumb impressions.
• Installed and configured mail client applications, including MS-Outlook and Outlook Express.
• Conducted installation and troubleshooting of digital signatures.
• Installed, configured, and troubleshooted the Axis Bank Pay-Pro system.
• Managed non-compliance reports, ensuring timely resolution.
• Installed and updated antivirus software, maintaining up-to-date systems using Dell Cylance.
• Provided first-level troubleshooting for network-related issues.
• Oversaw the management and maintenance of 5,000+ assets across PAN India, utilizing asset management tools.
• Created, deleted, enabled, and disabled hostnames. Implemented asset tagging (barcoding) for both new and existing assets.
• Maintained accurate records of asset movement and updated the Asset database accordingly.
• Facilitated IT clearance processes for departing employees.
• Managed and maintained details for dead, sold, or scrap assets.

• Performed installations of operating systems, including Windows 7, Windows 8, and Windows 10.
• Executed installation and configuration tasks for mail client applications, such as MS-Outlook and Outlook Express.
• Conducted installations of printers with sharing capabilities, scanners, and various other hardware devices while also providing troubleshooting for these devices.
• Coordinated with clients through email, phone calls efficiently to addressing issues over remote communication.
• Utilized Landesk and Summit ticketing tools for workflow management.
• Installed and updated Symantec antivirus.
• Performed installations and troubleshooting of Cisco AnyConnect and Cisco VPN for secure network connectivity.

• Executed printer and scanner installations, and troubleshooted related issues.
• Installed software on desktops and laptops. Employed VNC viewer and IBM Control Manager for remote machine access.
• Coordinated with clients via email and phone communication.
• Utilized the CA Service Desk ticketing tool for workflow management.
• Managed tasks involving Citrix Virtual Desktop Infrastructure (VDI).