ANIRUDDHABHAI KHANT
Customer Care Manager
Nadiad
Summary
To pursue a career to work with leading company, in a creative environment where utilize my potential & talent with effective communication skills as well as good analytical abilities and capability to grab new technical knowledge fast for the benefit of self-development & company also.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Back-Office Executive
MOTIF INFOTECH PVT. LTD
Ahmedabad
07.2015 - 07.2019
- Maintaining relationships with Hotelier & Clients
- Route the hotelier's issue to concerned team
- Managing high volume of emails and calls
- Taking regular follow up with other team to get the issue resolved
- Handling team members to maintain inflow
- Getting work from other team members to get the work completed with stipulated time
- Documented the new updates & process to avoid any discrepancies with clients & internal team members
- Be updated with new data to avoid any escalation
- Organized office operations, leading daily activities and controlling correspondence.
Customer Care Manager
KP TENDER CONSULTANT LLP
Ahmedabad
08.2019 - Current
- Currently working with 5+ Years' experience
- Assessed clients and developed plans to meet needs.
- Consulted with other team managers to assess cases and plan strategies for enhancing care.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Education
MBA - Finance
Sardar Patel College of Administration & Management
Vallabh Vidhyanagar 06.2013 - 06.2015
BBA -
Dharamsinh Desai Institute of Commerce
Nadiad 06.2010 - 06.2013
HSC -
C M Patel High School
Dabhan 06.2009 - 06.2010
SSC -
C M Patel High School
Dabhan 06.2007 - 06.2008
Skills
Report generation
Office management
Meeting coordination
Record preparation
Customer relations and communications
Documentation and recordkeeping
Problem-solving abilities
Fast learner
Teamwork and collaboration
Report generation
Roles And Responsibilities
- Maintaining relationships with Hotelier & Clients
- Route the hotelier's issue to concerned team
- Taking regular follow up with other team to get the issue resolved
- Handling team members to maintain inflow
- Getting work from other team members to get the work completed with stipulated time
- Documented the new updates & process to avoid any discrepancies with clients & internal team members
- Be updated with new data to avoid any escalation
Personal Information
- Date of Birth: 04/22/93
- Nationality: Indian
Weaknesses
Overthinking
Projects
Investors awareness about the stock market, Comparative Analysis between ULIP & Insurance
Disclaimer
I hereby declare that above information provided by me is true and complete to the best of my knowledge.
Timeline
Customer Care Manager
KP TENDER CONSULTANT LLP
08.2019 - Current
Back-Office Executive
MOTIF INFOTECH PVT. LTD
07.2015 - 07.2019
MBA - Finance
Sardar Patel College of Administration & Management
06.2013 - 06.2015
BBA -
Dharamsinh Desai Institute of Commerce
06.2010 - 06.2013
HSC -
C M Patel High School
06.2009 - 06.2010
SSC -
C M Patel High School
06.2007 - 06.2008
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