Anirudh Kumar
Gurgaon,Haryana
Summary
Intend to build a career with leading corporate of Hi-Tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.
Presently associated with Global Dell Outlet part of the US Consumer/Small Medium & Business Sales segment. Mentor & Supervise a Highly Energetic Team, providing Solutions to the US Consumer/Small Medium & Business Clients High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.
Overview
24
24
years of professional experience
Work History
Inside Product Specialist 4
Dell Technologies
06.2022 - Current
- Managed PAN India Offline channel business.
- Assisted with demonstrations for [Product or Service] to showcase functionality and profitability.
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Trained and provided coaching to 10+ junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of [Product or Service] product line.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Researched product's technical specifications and accurately communicated information.
- Optimized inventory management, ensuring timely availability of products for customers.
Inside Product Specialist III
Global Dell Outlet
11.2017 - 05.2022
- Managing end to end distributor network for off line and on-line channel sales
- Managing ARB Factory from the perspective of receipts forecast received and plan sales WoW and QnQ
- Inventory management
- Distributor onboarding in coordination with legal team and keeping a check for export compliance through random audits performed
- Single POC for post sales, Technical issues, care related issues and executive escalation ensuring issues are routed to appropriate line of business and follow up throughout until closure
- Handling finance related issues i.e
- Credit notes and credit adjustments
- Responsible to generate 85% and above recovery on sales through offline channel in consumer and commercial segments
Inside Sales Rep III
Global Dell Outlet
12.2015 - 11.2017
- Managing assigned group of Resellers on a day to day basis to ensure the target revenue is achieved
- Signing up and on boarding new resellers under the channel
- Creating awareness within Reseller channel of the new product launch at Outlet
- Responsible for ensuring the target number of units sold among the offline channel against the projected returns
- Managing the inventory and ensuring the allocation as per the pre-demand registered by resellers
- Acting as single point solutions to already assigned and new accounts under reseller offline channel
- Responsible to grow the assigned accounts in terms of revenue and their buying capacity by suggesting right solutions
- Working closely with Marketing Ops team and pricing team based on market feedback and personal observation such as pricing related issues or any missing parts
- Working closely with factory logistics team to ensure the orders delivers with in SLA
- Previous Duties Handled: Managing SSR Team (Senior Support Resolver) involve in handling probable Executive Escalations
- End to end case management on escalated case ensuring the appropriate resolution
- Assign incidents to appropriate resolution team and tracks through to completion
- Take ownership for all the calls till they are resolved
- Site wise all over country data management and preparing review decks on the Escalated cases
- Root cause analysis of escalated cases and identifying the point of failures with end result of preparing the management deck and create EE learning presentations for floors
- Organizing EE awareness events dept
- Wise
- Training new hire batches for Executive escalation handling skills and escalation hierarchy
- Provide remedial training on Executive escalation and process
- Ensure appropriate reporting's in timely manner for weekly/Monthly & Quarterly reviews site wise
- Act as escalation point for Third and final level
- Comply with schedule adherence to ensure overall service level targets are achieved
- Identify and provide input on unique or recurring Clients problems
Executive assistant
Thinkfirst advisory & marketing Pvt. Ltd.
07.2007 - 12.2010
- To interact with clients & generate revenue from existing client base
- Installation & Implementation of Linux & Unix based Finger print scan reader and access control, self-help windows server-based Kiosk and CCTV Cameras and DVR
- Configure Modems, Routers, which support IP based DVR
- Worked on managing Team for dispatching Field Service Technicians
- Achievements: Recognition granted for Patience & Diligence in Customer Care Service; and for Clear Voice & Diction by COVAD Communications, USA
Customer Support Executive
Mphasis an HP Company
04.2006 - 08.2007
- To interact with clients & provide their account related information
- Help customer with options provided by Federal govt
- To postpone their payments
- Generating Account statements
- Clearing house verification and Credit check through US credit Bureau
- Achievements: Recognition granted for being the best performed for consecutive 3 Quarters and assigned new hire team for mentoring
Operation Manager
Hotel Shimla Palace
04.2001 - 04.2006
- Direct reporting to the CMD of the group
- Responsible to hire, train and deployment of new hires
- Coordinate between major dept
- I.e
- Front Office, Food & Beverages, Kitchen, and Maintenance & Housekeeping
- Responsible for obtaining legal permissions and required licenses
Education
Bachelor of Arts -
Bharathi Dasani University
Tamilnadu12-2023
Senior Secondary School Certificate (10+2) -
Vaidik Technical and Industrial Inter college
05.1999
Skills
- Customer engagement
- Product training
- Product launches
- Pricing strategy
- Market analysis
- Product positioning
- Business analysis
- Outstanding interpersonal skills
- Sales expertise
- Product marketing
- Campaign management
- Stakeholder management
- Customer service
- Teamwork and collaboration
- Friendly and patient
- Organizational skills
- Interpersonal skills
- Collaborative team player
Accomplishments
- The Agent Of The Quarter Award For Q3FY011
- The CE Star Of The Quarter Award For Q4FY11
- The CE Star Of The Quarter Award for Q3FY12
- BRONZE AWARD for Outstanding Performance & Lasting Contributions in Q3FY11
- The CE Star Of The Quarter Award for Q2FY13
- Directors Award for being the best Rex of the segment Q1 FY 14
- Champion Award for the best Senior Support Resolver Q3 FY 14
Languages
English
Hindi
Kannada
Personaltraits
- Innovative
- Hardworking
- Never give-up attitude
Hobbies and Interests
- Talking to people
- Making new friends
- Music
Personal Information
- Father's Name: Jagdish Dohare
- Date of Birth: 01/26/82
- Nationality: INDIAN
Timeline
Inside Product Specialist 4
Dell Technologies
06.2022 - Current
Inside Product Specialist III
Global Dell Outlet
11.2017 - 05.2022
Inside Sales Rep III
Global Dell Outlet
12.2015 - 11.2017
Executive assistant
Thinkfirst advisory & marketing Pvt. Ltd.
07.2007 - 12.2010
Customer Support Executive
Mphasis an HP Company
04.2006 - 08.2007
Operation Manager
Hotel Shimla Palace
04.2001 - 04.2006
Senior Secondary School Certificate (10+2) -
Vaidik Technical and Industrial Inter college
Bachelor of Arts -
Bharathi Dasani University
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
LAKSHAY JAKHARLAKSHAY JAKHAR
Freelance Data Analyst at Deva Swimming InstituteFreelance Data Analyst at Deva Swimming Institute