Manjunatha S
Inside Product Specialist
Bangalore
Summary
Dynamic Inside Product Specialist with a proven track record at Dell International Services, excelling in customer engagement and enterprise sales with 20 years of experience. Recognized for outstanding performance, I leverage analytical skills and initiative to drive revenue growth and enhance client satisfaction. Committed to delivering innovative solutions and fostering team collaboration for exceptional results.
Overview
20
20
years of professional experience
5
5
Languages
Work History
Inside Product Specialist III
Dell International Services
01.2019 - 09.2025
- Designated specifically to handle Distribution (Ingram Micro, Dicker Data AU & NZ) Tech Data AU & channel partners for ANZ market.
- Running active programs with Dicker Data ANZ Distributor for incremental revenue, apart from handling Run Rate and larger deals.
- Working closely with External Distribution Product Managers to generate opportunities for Stock and Sell resulting in incremental revenue for Dell.
- Bi-Weekly call with Account Executive (AE) & Systems Engineer (SE) based on client, enterprise and upgrade requirements and solutions.
- Handling end to end enterprise requirements of the customers. Start from providing solutions, quoting, follow up of quotes, processing purchase orders, providing after sales support until the order is delivered. Extra mile – Ensuring the provided solutions works best for the customer as per customer satisfaction.
- Engaged with External Distribution Product Managers, understand the business requirements and competitor pricing structure to ensure that we offer the best pricing to win.
Inside Product Specialist II
Dell International Services
10.2017 - 12.2018
- Designated specifically to handle Ingram Micro for ANZ market.
- Proposed partner programs with Ingram Micro for incremental revenue.
- Worked closely with IMAU Product Managers to generate opportunities for Stock and Sell resulting in incremental revenue for Dell.
- Actively involved with Enterprise Technical Support Team for Billable Quotes.
- Handling end to end EI upgrades requirements of the customers. Start from providing solutions, quoting, follow up of quotes, processing purchase orders, providing after sales support until the order is delivered. Extra mile – Ensuring the provided solutions works best for the customer as per customer satisfaction.
Sales Coach, US Dell Solution Team
Dell International Services
02.2016 - 10.2017
- Handled a team of 25 members, helped in monitoring, coaching, and developing frontline staff in selling solutions.
- Issued oral and written warning letters for breach of conduct in accordance with the process handbook.
- Responsible for administering performance management process for the development of agent performance.
- Responsible for conducting coaching and developing each team member to ensure compliance guidelines, call quality and sales techniques.
- Designed and implemented a “New Sales Plan” for the entity to ensure maximum participation by team members.
- Awarded “Best Sales Coach” for Q2FY17
- Awarded “Best Sales Coach” for Q3FY17
- Awarded Bronze for Q3FY17 for outstanding performance
- Flawless execution of “New Sales Plan” and single handedly took care of entity Rewards and Recognition Program QoQ.
- Awarded “Best Sales Coach” for Q1FY18
Inside Product Specialist I
Dell International Services
04.2013 - 02.2016
- Responsible of handling Direct customers LE/PUB/G500 accounts by generating revenue/margin via client and enterprise upgrades.
- Have surpassed the given targets Quarter on Quarter.
- Minimum or no customer escalations.
- Was Part of TSR mentorship program.
- Maximum conversion of quotes to orders through timely follow ups.
- Volunteer of ATG Fun club, arranging FUN activities for the team.
Client Technical Support Associate
Dell International Services
09.2010 - 03.2013
- Received an award from Ganesh Laxminarayan, President APJC, MD Dell India for exceptional performance.
- Rated ‘BEST’ for FY13 (RANK 1 across the floor)
- Winner of the “KILL REFUNDS CAMPAIGN” with least COD for Q1 FY12.
- Rated ‘BEST’ for FY12
- Have been awarded for the Best Performance for FY 11 & 12
- Have been awarded the Best RE for Q1, Q2, and Q3 FY13.
- Won weekly and monthly awards for overall performances.
- Supported outbound team with the SR scrubs, providing feedback to the new hires, and maintaining Sales report of the team.
Escalations Manager
Mphasis, an HP company
12.2005 - 08.2010
- Escalation Manager (SME): Assisting specialists on phone with banking queries related to Mortgage, Loans and Visa cards. Assisting customers with escalated issues. Tracking real time data and providing time to time feedback for the specialists. Complete ongoing training to stay abreast of product, service, and policy changes. Handling escalated calls which lead to a detractor/DSAT.
- Accreditation Support: Monitoring calls and coaching agents to come up the learning curve. Assisting new trainees to successfully complete the accreditation with a through put ratio of 95%
- Trainee Support: Coaching agents with Product & Process. Strive for first call resolution of customer issues.
Education
BE - Electronics & Communication Engineering
CMR Institute of Technology
Diploma - Electronics & Communications
PES Polytechnic
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Bapuji Memorial School
Skills
Initiative and problem-solving abilities
Analytical & Technical skills
Multitasking
Sales RNR Planning
Root Cause Analysis
Interpersonal skills
Customer engagement
Excellent positive attitude
Problem-solving
Teamwork and collaboration
Interests
Listening to music, PC games, Electronic circuits
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
PERSONAL STRENGTHS
- Excel in meeting objectives through use of independent action, prioritization, persistence, and leadership skills.
- Professionally committed and responsible. Adapt easily to new situations. Successfully handle a wide range of functions using a combination of creative, organizational, and writing skills.
- Positive attitude and Self-motivated person.
- Enjoy teamwork and be an active team player
Timeline
Inside Product Specialist III
Dell International Services
01.2019 - 09.2025
Inside Product Specialist II
Dell International Services
10.2017 - 12.2018
Sales Coach, US Dell Solution Team
Dell International Services
02.2016 - 10.2017
Inside Product Specialist I
Dell International Services
04.2013 - 02.2016
Client Technical Support Associate
Dell International Services
09.2010 - 03.2013
Escalations Manager
Mphasis, an HP company
12.2005 - 08.2010
Diploma - Electronics & Communications
PES Polytechnic
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Bapuji Memorial School
BE - Electronics & Communication Engineering
CMR Institute of Technology