Phani Arikarevula
Hyderabad
Summary
Resourceful Product Specialist known for high productivity and efficient task completion. Possess specialized skills in market analysis, product development lifecycle management, and customer engagement strategies. Excel in communication, teamwork, and adaptability, using these soft skills to drive product success and foster collaborative environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Inside Product Specialist III/ SB Global Sales
Dell International Services
Hyderabad
08.2024 - 11.2025
- Responsible for driving the Services' growth in the Commercial Sales.
- Handled Account Managers and TSRs for the Australia SB teams in Hyderabad, Sydney, and the Philippines.
- Discussed and recommended services to business customers.
- Discussed various service offerings from lifecycle support, APEX PcaaS services, and deployment services.
- Demonstrated and explained products, methods or services to induce prospective clients.
- Managed product knowledge sessions for team members on Dell's latest technologies.
Inside Product Specialist II/ Business Development
Dell International services
Hyderabad
08.2021 - 07.2024
- Supported product launches by coordinating cross-functional teams and resources.
- Analyzed customer feedback to identify product improvements and enhancements.
- Collaborated with marketing to create promotional strategies for new offerings.
- Set up and arranged displays to attract prospective customers.
- Evaluated competitors' products and services to identify areas of improvement.
- Managed the website to ensure there were no errors in pricing.
- Assisted SAMs with insights on promos and ROI after the promo period.
- Performed quality assurance tests on new or updated products before release.
- Prepared reports on sales figures, competitor activities, and customer feedback.
- Assisted in setting pricing strategies based on market research and cost analysis.
Inside Product Specialist II/ US Consumer Services
Dell International services
Hyderabad
04.2016 - 08.2021
- Analyzed customer needs to recommend appropriate Dell products and solutions.
- Accelerated services, upsells, driving significant revenue growth during POS operations.
- Managed Consumer Sales Teams across US and Canada for Voice and Chat processes.
- Auditing - Coaching/Feedback - Setting Expectations.
- Led calibration sessions with representatives and coaches to enhance performance.
- Designed contests to drive growth and engagement among sales teams.
- Partnered with Sales Leadership to develop strategy, coaching plans, and job aids.
Customer Support Coach
Dell International services
Hyderabad
04.2012 - 08.2016
- Analyzed team performance metrics to uncover growth opportunities.
- Facilitated coaching and feedback sessions to elevate team skills.
- Collaborated with cross-functional teams to address customer issues and refine processes.
- Conducted root cause analysis on DSAT surveys for all teams.
- Coaching and feedback sessions for reps.
- Mentoring peers aspiring for growth.
Customer care Senior Associate - Customer Care
Dell International Services
07.2010 - 04.2013
- Managed customer care issues for Americas Transactional Group in Dell's Tier 2 Escalation team.
Elevated service quality by coaching Tier 1 representatives on policies and procedures.
Utilized strong communication and problem-solving skills to ensure customer satisfaction.
Mentored new hires to promote team cohesion and effectiveness.
Customer Service Representative
Dell International services
Hyderabad
08.2006 - 07.2010
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints by providing effective solutions and support.
- Conducted follow-up calls to ensure ongoing customer satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Contact center specialist
Magus Customer Dialog
07.2004 - 08.2006
- Managed inbound call operations to enhance customer service efficiency.
- Handled escalated customer issues to ensure timely resolution and satisfaction.
- Trained new hires on processes, promoting adherence to best practices.
- Coordinated team schedules to optimize workflow and resource allocation.
Education
Degree in Bachelors of Computers -
Shadan Degree College/ Osmania University
Hyderabad 01.2005
Pre-Degree -
Sri Harsha Junior college
Hyderabad01.2002
Skills
- Stakeholder management
- Sales strategies
- Product knowledge
- Market analysis
- Product development
- Cross-functional collaboration
- Customer engagement
- Competitive analysis
- Team leadership
- Problem solving
- Coaching and mentoring
- Effective communication
- Process improvement
- Friendly and patient
- Business analysis
- Relationship building
- Data Analytics
- Product marketing
- Product roadmap
- Product lifecycle management
- Product positioning
- Product launches
- Pricing strategy
Accomplishments
- Applauded by the management for efficiently handling a Team. (Magus Customer Dialog)
- Always reached out for resolutions.
Languages
- English
- Hindi
- Telugu
Rewards And Recognitions
- Star of the quarter, Q3, 11
- Team champion, Q1, 11
- Productivity star, Q2, 10
- Productivity star, Q4, 11
- Smart Step Team, Q3, 11
- Certificate of Excellence, Improving Customer Loyalty, 13
- Extra Miler Award, Outstanding Performance, 13
- Dell Champion Award, 14
- Key Contributor Award by the Leadership Team
- Best BDM for driving services revenue through Dell Online, consumer and commercial sales
- Key Contributor Award for Q1 FY26 and Q3 FY26
Personal Information
- Total Experience: Over 21 Years of Accomplished Experience in Technology Sales, Marketing Specialist, Customer Support.
- Date of birth: 03/01/85
Timeline
Inside Product Specialist III/ SB Global Sales
Dell International Services
08.2024 - 11.2025
Inside Product Specialist II/ Business Development
Dell International services
08.2021 - 07.2024
Inside Product Specialist II/ US Consumer Services
Dell International services
04.2016 - 08.2021
Customer Support Coach
Dell International services
04.2012 - 08.2016
Customer care Senior Associate - Customer Care
Dell International Services
07.2010 - 04.2013
Customer Service Representative
Dell International services
08.2006 - 07.2010
Contact center specialist
Magus Customer Dialog
07.2004 - 08.2006
Degree in Bachelors of Computers -
Shadan Degree College/ Osmania University
Pre-Degree -
Sri Harsha Junior college