Anis Mullani
Pune
Summary
Support Engineer with over 2.1 years of experience in resolving application issues and ensuring system health. Proficient in tools such as AppDynamics, Salesforce, SQL, and Linux. Knowledgeable in NEFT/RTGS, FlexCube, and AWS Cloud fundamentals. Collaborates effectively with cross-functional teams to deliver timely solutions and maintain operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Codemake Technology Pvt. Ltd., Pune
Pune
05.2023 - 06.2025
Delivered Level 1 and Level 2 support 24/7, ensuring high service availability.
Conducted application health checks on systems and services to maintain optimal performance.
Monitored applications and performed server health checks for proactive issue detection.
Utilized Salesforce as a ticketing system for managing customer service interactions and incidents.
Optimized SQL queries for data extraction, reporting, and database troubleshooting.
Coordinated with managers for JVM restarts to resolve critical performance issues.
Collaborated with development and infrastructure teams to implement permanent fixes for recurring problems.
Executed UNIX/Linux commands for system automation, log analysis, and troubleshooting.
Education
Bachelor of Science - Instrumentation
AISSMS'S Institute Of Information Technology, Pune
Pune06-2022
Skills
- Monitoring & Tools: AppDynamics, Salesforce, JIRA, ITIL
- Database & OS: SQL (Basic), Linux (Basic Commands)
- Domain Knowledge: FlexCube Architecture, NEFT/RTGS payment systems
- Cloud: Knowledge of AWS Cloud Services
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Certification
- SQL - Sololearn
- AWS Associate - Intellipaat
Timeline
Application Support Engineer
Codemake Technology Pvt. Ltd., Pune
05.2023 - 06.2025
Bachelor of Science - Instrumentation
AISSMS'S Institute Of Information Technology, Pune
Similar Profiles
PRACHI SHITOLEPRACHI SHITOLE
SOFTWARE ENGINEER at Codemake Technology Pvt LtdSOFTWARE ENGINEER at Codemake Technology Pvt Ltd
Prafulla P. JadhavPrafulla P. Jadhav
Sr. Manager- Seating System/ Set S at Skoda VW India Pvt Ltd (Technology Centre Pune)Sr. Manager- Seating System/ Set S at Skoda VW India Pvt Ltd (Technology Centre Pune)
Hemant DhongeHemant Dhonge
Sr. System Engineer at Plural Technology Pvt. Ltd. (Pune)Sr. System Engineer at Plural Technology Pvt. Ltd. (Pune)
Shreyas KedarShreyas Kedar
IT Development Team Lead at Transimpact Pvt LtdIT Development Team Lead at Transimpact Pvt Ltd
Shray YadavShray Yadav
Senior Associate at EXL Services (India) Private LimitedSenior Associate at EXL Services (India) Private Limited