Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
ANISH BHALCHANDRA RABADE

ANISH BHALCHANDRA RABADE

Pune

Summary

Dedicated and detail-oriented Technical Support Engineer with 2+ years of experience at Braves Technologies. Skilled in network troubleshooting, server management, VPN configuration, IP addressing, and firewall operations. Experienced in TAC support and cross-functional collaboration with global clients. Proficient in Salesforce, Jira, and Helpdesk systems with strong communication, teamwork, and problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Engineer - TAC Team

Braves Technologies
Pune
09.2023 - 10.2025
  • Resolved network and technical issues for international clients.
  • Analyzed system and firewall logs to identify root cause problems.
  • Worked with Engineering teams on escalated issues.
  • Managed VPNs, servers, IP addressing, and SSL certificates.
  • Handled tickets via Salesforce, Jira, and Helpdesk tools.
  • Provided clear technical support to foreign customers.
  • Documented cases to improve service quality.
  • Guided new team members and assisted workflow.

Education

Bachelor of Computer Applications -

Indira College of Commerce and Science
Pune, Maharashtra
01.2023

Skills

  • Networking Expertise
  • Servers & IP Addressing
  • VPN & Firewall Management
  • SSL Certificate Handling
  • Log Investigation & Error Analysis
  • Salesforce
  • Jira
  • Helpdesk
  • Client Communication
  • Leadership & Team Support
  • VPN management
  • System analysis
  • Ticketing systems
  • Network troubleshooting
  • Escalation management
  • Network configuration
  • Remote support
  • Technical troubleshooting

Certification

  • Networking Certification
  • SSL Security Certification

Languages

  • Hindi
  • Marathi
  • English
  • Hindi
  • Marathi

Timeline

Technical Support Engineer - TAC Team

Braves Technologies
09.2023 - 10.2025

Bachelor of Computer Applications -

Indira College of Commerce and Science
ANISH BHALCHANDRA RABADE