Krishna Avhad
Technical Support Engineer At Allot
Pune
Summary
Network Applications and Security Engineer at Allot. Professional with 6.8 years of progressive experience in Telecom and IT industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network and cyber security approaches.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Global Technical Support Engineer (TAC)
Allot Communications Pvt. Ltd
Mumbai
08.2021 - Current
- Providing Homesecure solutions with the help of advanced technologies like Kubernetes Management, Container Orchestration, Containerization technologies, and Kubernetes networking.
- Troubleshooting and monitoring with the help of monitoring and logging solutions like Prometheus, Grafana, and ELK stack, Elastic Kibana to gain insights into Kubernetes cluster performance and application behavior.
- Handson experience in finding required information from the databases like MongoDB, PostgreDB, and RedisDB.
- Experience on Kubernetes Kafka microservices via KOWL; Experience in Redisinsight tool to investigate live devices heartbeat, applying required changes onto the devices in large quantity.
- Handling escalated cases professionally and independently via CRM, mails, and phone within defined SLA.
- Perform deep problem investigation into system logs and behavior, provide technical guidance and solutions to the direct customers, integrators, and partners Globally.
- Problem reproduction and lab simulations and interface with R&D.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
- Troubleshooting on the solutions viz. DDoS, DPI, Database, URL and Content Filtering, HomeSecure & EndPoint Secure.
- Reviewed violations of computer security procedures and developed mitigation plans.
Network Engineer
Infosys Technologies
Pune
05.2019 - 08.2021
- Proactive & reactive provisioning, validating, modify and decommissioning of Client ip-ethernet services based on VLAN
- EVLAN, CVLAN, VPN-ID, Bridge route and Route target via
- CISCO, Juniper Routers and Switches and ADVA Edge devices
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback
- Modify live network services for customer requested VLAN changes, bandwidth modification and up-gradation on the network
- Contact
- Skills, Used critical thinking to break down problems, evaluate solutions and make decisions
- Proactively generate the tickets for respective teams to look after any missing network parameters such as VPN- id, busy VLANs, and invalid network ports for Routers or switches
- New provisioning, troubleshooting and restoration VC4
- VC3, VC12 & EOS links based on the demand/complaints from customers with minimum restoration time using
- NMS and NMS client
- Working Experience on the Next Generation SDH products, mainly Transport Ethernet Applications such as Auto negotiation, Link Integrity, Flow control, Generic
- Framing Procedure (GFP), Virtual Concatenation (VCAT)
- Link Capacity Adjustment Scheme (LCAS).
Network Engineer
Tejas Networks Ltd
Mumbai
12.2016 - 05.2019
- Hands on experience in multiple applications related to server management like EMS & NMS
- Proficient in Node duplication from 20G to 60G / 80G /, using MySQL scripts on EMS / NMS servers from NOC, LAB and field.
- Hands-on Experience in GPON (Gigabit Passive Optical Networks) technologies under the BBNL project, by coordination with BSNL and Railtel to timely closure for target achievements.
- Commissioning & maintenance of RJIO’s and Bharti Airtel’s network which includes SDH carrying Optical and Ethernet dropping links.
- EMS/NMS testing, analyzing packet-based traffic using Wireshark.
- Reproducing issues in LAB for resolution.
- Preparing Root Cause Analysis for complex cases by coordinating with TAC, Design/R&D team
- Preparing Root Cause Analysis for complex cases by coordinating with TAC, Design/R&D team.
Education
High School Diploma -
Amrutvahini Polytechnic
Pune University 04.2011 - 04.2013
Bachelors of Engineering - Electronics And Telecommunications
Dr. Vikhe Patil College of Engineering
Pune University 05.2014 - 05.2016
Skills
Verbal and written communication
undefinedTimeline
Global Technical Support Engineer (TAC)
Allot Communications Pvt. Ltd
08.2021 - Current
Network Engineer
Infosys Technologies
05.2019 - 08.2021
Network Engineer
Tejas Networks Ltd
12.2016 - 05.2019
Bachelors of Engineering - Electronics And Telecommunications
Dr. Vikhe Patil College of Engineering
05.2014 - 05.2016
High School Diploma -
Amrutvahini Polytechnic
04.2011 - 04.2013
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