ANISHA AGARWALA

Guwahati

Summary

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

years of professional experience

Work History

Premium Service Relationship Manager

AXIS ABNK LIMITED

06.2021 - 08.2023

Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Maintained knowledge on banking products and distribution to provide optimal service support.
Monitored customer feedback and generated reports to identify areas of improvement.

Education

Master of Science - Applied Mathematics

GAUHATI UNIVERSITY

GUWAHATI

09.2018

Skills

Customer Relationship Management
Asset Allocation
Team Leadership
Financial Reporting and Analysis
Service Assistance
Cash Handling

Time Management
Client Relationships
Business Development
Operational Efficiency
Banking

Languages

English

Advanced (C1)

Hindi