ANISHA M

Business development consultant with a track record of success at Kare Plus in client engagement and market analysis. Expertise in creating tailored recruitment solutions that enhance client satisfaction and retention. Proficient in building stakeholder relationships, driving revenue growth, and delivering strategic insights to improve business performance.

• Implemented customer-centric marketing strategies, achieving 20% improvement in customer satisfaction scores
• Collected and analyzed customer feedback data, driving strategic process improvements that exceeded client expectations
• Standardized office processes and procedures, enhancing cross-departmental collaboration and overall performance
• Supervised and mentored new employees through onboarding process, reducing onboarding time by 15%
• Delivered timely resolutions to customer concerns, consistently improving satisfaction ratings and service quality metrics
• Enhanced service delivery processes through continuous improvement initiatives, contributing to higher client retention
• Successfully organized multiple off-campus placement drives during COVID-19 pandemic, ensuring business continuity and uninterrupted talent acquisition
• Hosted weekly HR meetings to track new joiners and attrition trends, improving transparency in reporting and enabling data-driven decision making
• Delivered knowledge transfer (KT) sessions for HR team members, strengthening overall team capability and ensuring process consistency
• Maintained zero escalation record by consistently meeting business requirements and maintaining strong stakeholder relationships