Anish Gopinath Pillai
Senior Analyst
Gold Coast
Summary
Experienced professional with 8+ years of experience in the Travel and Intellectual property domain with functional expertise in analytics, business intelligence/insights and management. Proven abilities in managing end-to-end projects, effective communication, achieving operations excellence; collaborating and brainstorming with stakeholders, analyzing actionable KPIs to support decision-making, and providing strategic and data-driven insights.
Overview
9
9
years of professional experience
Work History
Senior Service Analyst
Clarivate Analytics
01.2024 - 08.2024
- Developed and maintained performance dashboards to track key service metrics, leading to improved decisionmaking.
- Enhanced client satisfaction with thorough analysis of service delivery methods and timely issue resolution.
- Actively participated in industry conferences, staying up-to-date on best practices and emerging trends in service analytics.
- Initiated process improvements that reduced average response times and increased first-call resolution rates.
- Championed a culture of continuous improvement within the department by encouraging open dialogue and idea sharing among team members.
- Leveraged data-driven insights to recommend targeted marketing efforts that resulted in increased customer retention and upselling opportunities.
- Managed a team of junior analysts, providing guidance and mentorship for their professional growth.
Senior Logistics Analyst
Delhivery
01.2022 - 01.2024
- Processing freight bills for B2B surface clients, reconciling billing and accounting discrepancies.
- Worked with high revenue generating clients such as Bosch, Maruti, Total Energies, Safari etc to understand and execute their requirements in customized manner to get the desired result.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Streamlined billing process for critical client like Bosch, Maruti and Havells.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Managed large-scale projects with budgets exceeding $50 million, ensuring completion within specified timeframes while adhering to strict quality standards.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
Senior IP Analyst
Anaqua
07.2018 - 11.2020
- Implemented efficient docket management systems that ensured deadlines were met consistently without compromising attention to detail in application preparation work.
- Analyzed complex technical information across various disciplines, enabling a comprehensive understanding of inventions and their potential impact on the competitive landscape.
- Increased efficiency in tracking invention disclosures by implementing a centralized database system accessible by all relevant stakeholders.
- Negotiated favorable licensing agreements for the company''s intellectual property assets, ensuring a steady revenue stream from royalties.
- Created dashboards for live projects.
- Solely headed projects like Analog, US Army, KCC.
- Got Appreciation email from On-shore team as well as clients for timely delivery and providing quality data.
- Played a pivotal role in developing an effective IP strategy, aligning it with the company''s overall business objectives.
- Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
- Good understanding of business environment, proficient communication skills and ability to work proactively in fast-paced environment.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
Senior IP Analyst
CPA Global
09.2015 - 06.2018
- Created daily reports for different sub teams within team.
- Managing end to end projects for clients such as AstraZeneca, Novartis GSK, NGB Corporation.
- Analyzed complex technical information across various disciplines, enabling a comprehensive understanding of inventions and their potential impact on the competitive landscape.
- Actively taken responsibility in managing team in absence of resources and successfully delivered organizational goals.
- Given presentations to onshore team about Team performance.
- Collaborated with R&D teams to identify valuable inventions and prioritize patent applications, optimizing the protection of key innovations.
- Enhanced the quality of patent applications by working closely with inventors to draft comprehensive technical descriptions and claims.
Education
MBA - Business Analytics
Institute of Management Technology
Ghaziabad, India 04.2001 -
Skills
Excel
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Lead Office Cultural Group in organizing events for the whole Organizations.
- Won Inter-University football Tournament in the University football Tournament.
- Visited NGO on behalf for CSR initiative
- Awarded the Best Midfielder in Interschool Football Tournament.
Timeline
Senior Service Analyst
Clarivate Analytics
01.2024 - 08.2024
Senior Logistics Analyst
Delhivery
01.2022 - 01.2024
Senior IP Analyst
Anaqua
07.2018 - 11.2020
Senior IP Analyst
CPA Global
09.2015 - 06.2018
MBA - Business Analytics
Institute of Management Technology
04.2001 -
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