ANISH KUMAR SHRIVASTAV

• Handled TPL stuck return cases by coordinating with customers and 3PL teams for quick resolution.
• Reviewed MKP and In-Return requests and processed approvals or rejections as per policy.
• Cleared pending RVP requests for Inventory and SOR models within timelines.
• Checked daily return request pendency (SOR/MKT) and worked on clearing backlogs.
• Monitored sudden spikes in return requests and identified root causes.
• Followed up with 3PL teams via email, calls, and WhatsApp for pending return pickups and shipments.
• Connected with customers in real time for rejected return cases due to incorrect images or non-returnable items.
• Processed refunds for non-serviceable TPL cases, ensuring customer satisfaction.
• Created RVPs and handled inbound escalation calls from customer support.
• Tracked 3PL performance every 2 hours and escalated delays after the second pickup attempt.
• NDR return pickup calls after 2 attempt

. Manpower management

. Manpower planning

. Impart Training to operatives

Control line wastages

Maintain 5S on shop floor

Upward and Downword flow of information

Plan for shutdown jobs attend breakdowns

Coordinating with client