Balakrishna Pai
Bangalore
Summary
Dynamic and results-driven MBA graduate with 4 years of diverse experience in learning & development and supply chain management. Proven track record in leading return operations for a fulfillment centre, managing processes, and driving efficiency improvements across Pan India. Adept at leveraging strong analytical and leadership skills to optimize operational workflows and enhance customer satisfaction. Skilled in building strong relationships with stakeholders, managing complex projects, and improving operational efficiencies. A decisive leader with a focus on driving innovation and maximizing profitability. Looking to leverage my expertise to drive success and make a significant impact in a dynamic organization.
Overview
3
3
years of professional experience
Work History
Senior Executive -Return Operation
Jumbotail Technology Pvt Ltd
05.2023 - Current
- Manage and oversee return operations for fulfillment centres across Pan India, ensuring efficient processing and timely resolution of customer returns
- Implement strategies to streamline return workflows, increasing overall efficiency
- Collaborate with cross-functional teams including logistics, customer service, and inventory management to enhance return procedures and improve customer satisfaction
- Conduct regular performance evaluations, identifying areas for improvement and implementing corrective actions to optimize return processes
- Develop and maintain detailed reports and analytics on return operations, providing insights to senior management for strategic decision-making.
Training Executive
Jumbotail Technology Pvt Ltd
01.2022 - 04.2023
- Designed and facilitated training programs for employees, focusing on skill development, performance improvement, and career growth
- Conducted needs assessments and developed customized training materials to address specific organizational requirements
- Evaluated the effectiveness of training programs through feedback surveys and performance metrics, making data-driven improvements
- Weekly connect with stakeholders and solving training related Issues.
Team Coach
Jumbotail Technology Pvt Ltd
12.2020 - 12.2021
- Communicated all learning and performance objectives, schedules, and training assessments to White- and blue-collar employees
- Conducted orientation sessions and organized on-the-job training for new hires
- Trained new hires to perform cross-training exercises with experienced workers
- Organized and edited training manuals, multimedia visual aids, and other educational materials
- Responsible setting process for Classroom training for employees
- Responsible for employee appraisal via assessment and discussion.
Education
MBA - Finance And Marketing
BMS College of Engineering
Bangalore 12.2020
BBA - Finance
Poorna Prajna College
Udupi03.2018
Puc, Commerce - Finance And Business
Viveka Pu College
Kota, UdupiSkills
Supply Chain Management
- Return Operations Management
- Process Optimization
- Data Analysis & Reporting
- Financial Analysis & Reporting
- Training & Development
- Leadership & Team Management
- Customer Satisfaction Enhancement
- Excellent analytical, Inter-personal and accounting skills
- Good teamwork, soft skills and fluent in written and oral English
- Self-Motivated, Active listeners, Leadership and Time management
Accomplishments
- Employee of the Month: Awarded for the quality of the work performed throughout the fiscal year and made a real difference by showing extreme dedication in serving customers.
- Action Hero Award: Awarded for proactively taking up many initiatives to help Giants to see growth in their store performance.
- Take Ownership Award:For taking initiatives in setting process and having leadership mentality to help others in implementing process.
- The Jumbo Stars Award: For outstanding performance in the team and dedication towards the work
Languages
English
Hindi
Kannada
Konkani
Hobbies and Interests
- Travelling
- Playing cricket
- Reading Books
Disclaimer
I hereby declare that all the details provided above are true to the best of my knowledge.
Place-Bangalore
Date:22-05-2024
Timeline
Senior Executive -Return Operation
Jumbotail Technology Pvt Ltd
05.2023 - Current
Training Executive
Jumbotail Technology Pvt Ltd
01.2022 - 04.2023
Team Coach
Jumbotail Technology Pvt Ltd
12.2020 - 12.2021
MBA - Finance And Marketing
BMS College of Engineering
BBA - Finance
Poorna Prajna College
Puc, Commerce - Finance And Business
Viveka Pu College
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