Anita Adhikari

• Provided end-to-end order to cash services, enhancing cash application, billing accuracy, customer master data management, and compliance with PO and POD requirements.
• Executed procure to pay processes, streamlining invoice processing, payments, vendor master maintenance, helpdesk support, and open items reconciliation.
• Led new business transition for both towers and stabilized processes for efficiency.
• Formulated strategies, team structures and operations planning, managed stakeholders relationships

PROJECTS: Group Mailbox Management, Auto Cash Application, Auto Posting, Payments Process streamlining, Billing Automations and Master Data Process streamlining.

Ongoing Projects - AP Agentic, Remittance extraction tool, MIS reporting automation

• Managed B2B collections and deductions for Direct Store Delivery (DSD), Retail, and Chain Customers of the world's leading beverage brand.
• Developed strategies to minimize outstanding deductions, enhancing cash flow across customer accounts.
• Monitored aging reports to prioritize collection efforts, effectively reducing days sales outstanding (DSO).
• Prepared and presented detailed reports on accounts receivable status to senior management.

PROJECTS:

1. Current AR Improvement - Delivered 20% improvement in current AR for retail customers and 15% for Chain Customers, impacting $22 MN and $4.5 MN respectively.

2. Deductions Resolution - Liaised with cross-functional and on-site teams to implement best practices, resolving $45 million in disputes across all segments.

• Managed trade budgets and trade promotions expenses along with non-trade deductions, ensuring accurate execution.
• Transitioned new business and stabilized operations.

PROJECTS:

1. Green Belt Project: Metric Improvement - Saved $84K (+ve P&L Impact for Genpact) and addressed SLA penalty.

2. Deductions Resolution -Did analytical reviews on trends and customer behaviours and presented to leadership at the client side to reduce inflow of non trade deductions, impacting $35MN in a year.

• Served as subject matter expert for order to cash (Collections, deductions, Cash application, master data and billing).
• Served as SME for procurement to pay processes (Vendor Master, Invoice processing, helpdesk and Payments) for leading US consumer brands.
• Trained new hires and supported team members in resolving business queries.
• Compiled and presented reports for senior management to inform strategic decision-making.