Anita Chauhan
S.A.S Nagar , Zirakpur
Summary
Service-oriented Sales Manager with more than 11 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Area Sales Manager
ADITYA BIRLA CAPITAL
CHANDIGARH
01.2023 - Current
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Led sales region to increase sales and boost team morale.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Collaborated with clients and distributors to create and promote new products.
UNIT SALES MANAGER
ICICI LOMBARD GENERAL INSURANCE COMPANY
Chandigarh
02.2018 - Current
- Managing Chandigarh + Punjab locations for the vertical.
- Researched competitors' activities and products to uncover new trends
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Taking care of the location business by maintaining the value. penetration and attachment business.
- Driving business from retails channels and Assets.
Relationship Manager
MaxBupa Health Insurance Company, Standard Chartered Bank Punjab
Chandigarh
07.2017 - 02.2018
- Product specialist for MaxBupa products
- Driving business from all Punjab branches
- Customer service and support
- Training to the branch staff for product and industry updates
- Doing activities for product awareness and sales.
- Achieved goals for sale of Banca products and services and exceeded performance metrics for customer service.
- Maintained knowledge on Insurance products and distribution to provide optimal service support.
Sr. Financial Service Manager
ICICI Prudential Life Insurance Co Ltd, ICICI Bank
Chandigarh
09.2015 - 07.2017
- Communicate with customers, employees and other individuals to answer questions and explain information
- Worked closely identify new business opportunities and routinely participated in the sales process
- Support branches for the sale of life insurance product
- Give customer service regarding life insurance and other banking quires
- Train branch staff for the products.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Manager
IndusInd Bank Ltd
Chandigarh
10.2014 - 05.2015
- Served at front Desk and handle customer complaints and quires.
- Maintain the service quality score above benchmark.
- Reduced customer complaints.
- Trained and got certified with Indus pro certification from bank for better services.
- Maintain branch registers for records.
- Inbound sales and cross selling to existing customers.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Customer Service Officer
ICICI Bank LTD
Paonta Sahib
09.2011 - 08.2014
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures
- Reconciled and reported discrepancies found in records
- Deals in Saving Accounts, Life Insurance, Loans.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Responded to customer calls and emails to answer questions about products and services.
- Recommended products to customers, thoroughly explaining details.
- Managed Cash and Clearing.
- Provided primary customer support to internal and external customers.
- Worked closely to identify new business opportunities and routinely participated in the sales process
Education
Senior Secondary - Arts
Himachal Pradesh State Education Board
Nahan 05.2005 - 04.2006
Bachelor of Arts - Humanities
Punjab University Chandigarh
Chandigarh 06.2006 - 07.2009
Post Graduate Diploma In Banking & Operations - Banking And Financial Support Services
NIIT
Chandigarh 04.2011 - 09.2011
MBA - Human Resources Management & Finance
Punjab Technical University
S.A.S Nagar (Mohali) 06.2009 - 07.2011
Skills
Client acquisitionClient RelationsCustomer Needs AssessmentCustomer SatisfactionCustomer ServiceInternal AuditingLead DevelopmentReporting salesBanking and operationsWorked with customers to define and develop business cases for new productsSuccessfully grew Branch business and met monthly mapped targetsIdentified opportunities in local marketImplemented processes to improve customer servicesDesigned and executed branding plan in branch to improve salesFocus on organizational development by implementing strategy and targeting high profile clientelePrepared proper data of high profile clients to give fast and better service
Sales team supervision
Closing strategies
Relationship building
Territory Management
Coaching and mentoring
Business development and planning
B to B sales
New Business Development
Timeline
Area Sales Manager
ADITYA BIRLA CAPITAL
01.2023 - Current
UNIT SALES MANAGER
ICICI LOMBARD GENERAL INSURANCE COMPANY
02.2018 - Current
Relationship Manager
MaxBupa Health Insurance Company, Standard Chartered Bank Punjab
07.2017 - 02.2018
Sr. Financial Service Manager
ICICI Prudential Life Insurance Co Ltd, ICICI Bank
09.2015 - 07.2017
Customer Service Manager
IndusInd Bank Ltd
10.2014 - 05.2015
Customer Service Officer
ICICI Bank LTD
09.2011 - 08.2014
Post Graduate Diploma In Banking & Operations - Banking And Financial Support Services
NIIT
04.2011 - 09.2011
MBA - Human Resources Management & Finance
Punjab Technical University
06.2009 - 07.2011
Bachelor of Arts - Humanities
Punjab University Chandigarh
06.2006 - 07.2009
Senior Secondary - Arts
Himachal Pradesh State Education Board
05.2005 - 04.2006