ANITA VIVIAN EBENEZER
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Nandi Housing
04.2024 - 02.2025
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Managed customer relations on ongoing basis to maximize customer retention.
- Identified opportunities to cross or up sell apartmeets and communicated customer needs to appropriate team.
- Assessed client needs and developed plans to adequately address current and future objectives.
Administrator
Bangalore International Academy
01.2023 - 01.2024
- Partnered with Management in upholding the vision of the school and its policies
- Leading and supervising faculty and staff
- Coordinating all administrative practices
- Enhance and encourage students' achievement and academic progress
- Managing the parent & community relations
- Hiring new faculty
- Collaborated with colleagues on student counselling practices
Co-author
11.2020 - 11.2022
- Co-authored a book on my dad and renowned educationist Dr Abraham Ebenezer with Mr Stephen David
- Obtained Certified Scrum Master certification
Founder / Owner
Abraham Academy Preschool
06.2016 - 09.2020
- Successfully grew company profits by designing and implementing innovative growth strategies.
- Followed industry trends and patterns to inform product development decisions.
- Resolved conflicts, assigned responsibilities and motivated staff, maintaining growth trajectory.
- Developed clear mission, vision and culture for company employees.
Manager HR
Synergy Property Development Pvt Ltd
03.2013 - 07.2015
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Identified and solved complex strategy problems to avoid negative impact on management and business.
Director - Admissions
Ebenezer International School
06.2006 - 05.2013
- Work on committees including academic boards, governing bodies and task groups
- Scanning resumes, short listing and grading candidates, maintaining appropriate database and salary negotiations.
- Administer the 'student lifecycle' from registration or admission to graduation or leaving.
Education
Bishop Cotton Girls School
Bangalore, KarnatakaMBA - Human Resources Development
Alliance Business Academy
Bangalore, Karnataka06-2003
Bachelor of Commerce -
Mount Carmel College
01.2001
Skills
- Leadership
- Relationship cultivation and retention
- Interpersonal and client communications
- Creativity
- Conflict Resolution
- Workforce management
Certification
Certified Scrum Master
Accomplishments
- Co-Authored a biography with noted editor Stephen David on India's leading educationist Dr Abraham Ebenezer
- UK Inward Mission - represented Ebenezer International School among 30 other top schools across India to enhance the UK-India educational relationship, involving intensive training sessions at universities like Oxford, Southampton, Brighton, Sussex, Royal Holloway, and Bournemouth.
- Presented our School's experience with adopting IT during the Principals' Summit hosted by The Telegraph in Kolkata, attended by leading IT companies and over 200 Principals.
Timeline
Client Relationship Manager
Nandi Housing
04.2024 - 02.2025
Administrator
Bangalore International Academy
01.2023 - 01.2024
Co-author
11.2020 - 11.2022
Founder / Owner
Abraham Academy Preschool
06.2016 - 09.2020
Manager HR
Synergy Property Development Pvt Ltd
03.2013 - 07.2015
Director - Admissions
Ebenezer International School
06.2006 - 05.2013
Bishop Cotton Girls School
MBA - Human Resources Development
Alliance Business Academy
Bachelor of Commerce -
Mount Carmel College
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