Anith Kumar
Bengaluru
Summary
Dynamic and team-oriented IT Project Manager with overall 15 years of experience in IT Operations,asset management, risk mitigation, Escalation handling, contact Centre Operations, Product support, Application, Software management and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
IT Project Manager
RCS Soft Tech LLP
Bengaluru
11.2023 - Current
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led and managed staff of 10 team members engaged in administering complex IT infrastructure.
- Provided detailed project status updates to stakeholders and executive management.
Contact Centre Lead
Dhani Loans And Services Ltd
Bangalore, India
04.2022 - 11.2023
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress and technical problems.
Assistant Manager
ANI Technologies Pvt Ltd
01.2012 - 12.2021
- Planned team-building exercises to increase employee performance and job satisfaction
- Continuing 24x7 support for Voice Process including Hardware, Application.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated projects, defined scope, and managed milestones.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Customer Support Enginner
Ronex Information & systems
09.2008 - 07.2009
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Improved operations through consistent hard work and dedication
- Installation of Server for different clients
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Field Support Engineer
Prosys Technologies
09.2008 - 07.2009
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
- Tested equipment performance and demonstrated operation and servicing of equipment to customer
- Managed maintenance data records and tracked operating information for onsite reference
- Providing support for Hardware and Software
- Installation and Configuration of OS Windows XP\ 2000\2003
- Installation and Configuration of Application MSoffice \Tally\Adobe
- Configured Scanner and Printer
- Configured Network WiFi Devices and Access points.
Education
SSLC - Class 10
SDPT High School
Mangalore, KarnatakaHSC - Plus 2
SDPT PU College
Mangalore, KarnatakaBachelor of Arts - Graduate
KJ Somaiya College
Mumbai University04-2008
Skills
- Technical Support
- Project Management
- Project Tracking
- Testing and maintenance
- Customer support
- Hardware and software installation
- Linux
- Asterisk
- Ameyo Dialer
- Vicidial/Vicibox - A Open source dialer
- Media/GSM gateways
- Mysql/postgres
- P>Documentation expertise
Timeline
IT Project Manager
RCS Soft Tech LLP
11.2023 - Current
Contact Centre Lead
Dhani Loans And Services Ltd
04.2022 - 11.2023
Assistant Manager
ANI Technologies Pvt Ltd
01.2012 - 12.2021
Customer Support Enginner
Ronex Information & systems
09.2008 - 07.2009
Field Support Engineer
Prosys Technologies
09.2008 - 07.2009
SSLC - Class 10
SDPT High School
HSC - Plus 2
SDPT PU College
Bachelor of Arts - Graduate
KJ Somaiya College