ANITHA GAONKAR
RAZORPAY
Bangalore,KA
Leverage over 12+ years of expertise in Account Management and Service Delivery, with a strong track record across the Fintech, Banking, and Telecom industries, along with additional exposure to the Retail sector. I've had the opportunity to work with both industry-leading companies and startups, where I've consistently demonstrated strong management skills, driving business growth and building customer trust and satisfaction. My background includes experience in both B2B and B2C environments, where I have delivered measurable success in achieving Management objectives. Results-driven financial professional prepared for demands of account management roles. Comprehensive experience in optimizing client portfolios and delivering customized financial strategies. Strong focus on collaborative teamwork and achieving significant results. Known for adaptability and reliability in dynamic environments. Experienced with managing diverse client portfolios and optimizing financial solutions. Utilizes effective communication and negotiation skills to foster strong client relationships. Knowledge of financial regulations and compliance standards, ensuring accuracy and integrity in all transactions.
16
years of professional experience
Work History
Accounts Manager-Associate Manager
3 Years 9 Months
RAZORPAY - Bangalore | 10.2022 - Current
- Managed a diverse portfolio of around 300 accounts valued at ₹200 crore annually, focused on maintaining consistent client engagement and service excellence.
- Assessed client requirements and executed customized solutions to enhance long-term partnerships.
- Conducted thorough analysis of client needs and developed targeted strategies to optimize retention and seize growth potential.
- Developed strong client relationships by understanding requirements and implementing tailored solutions that drive business outcomes.
- Facilitated collaboration among product sales, technology, legal, and compliance teams to optimize service delivery and address client issues effectively.
- Monitored renewal timelines and managed client communications to guarantee compliance with established service level agreements.
- Facilitated collaboration among cross-functional teams to identify, prioritize, and resolve weekly project issues.
National Account Manager- Manager
3 Years 5 Months
HDFC BANK - Bangalore | 05.2019 - 10.2022
- Managed client relationships for mid-market and large corporations, ensuring timely credit appraisals and consistent service delivery for corporate card portfolios.
- Executed effective service strategies to optimize management of client portfolios.
- Analyzed client insights to design tailored solutions that foster product adoption and maximize portfolio effectiveness.
- Streamlined communication and coordination among product operations, policy, risk, and underwriting teams to maintain adherence to service delivery expectations and turnaround time objectives.
- Tracked and organized SLA renewal schedules, ensuring seamless service delivery and reinforcing client assurance.
- Formulated and applied strategic approaches to bolster team support, focusing on sales optimization and market expansion.
Channel Management -Manager
2 Months
PURAVANKARA - Bangalore | 03.2019 - 05.2019
- Strengthened relationships with existing channel partners by implementing structured feedback mechanisms and conducting performance reviews, which stimulated consistent revenue growth and enhanced long-term collaboration.
- Forged collaborative alliances with new channel partners by negotiating mutually beneficial agreements, expanding network reach and enhancing overall sales coverage within untapped regions.
- Standardized onboarding documentation and compliance processes for channel partners, streamlining administrative workflows and reducing turnaround time for partnership activation.
- Revamped partner performance evaluation frameworks by introducing quantitative benchmarks and transparent review cycles, enhancing accountability and fostering stronger alignment between organisational objectives and channel partner deliverables.
- Led project teams to deliver high-quality residential developments on time and within budget.
Channel Management -Manager
1 Year 1 Month
IDEA CELLULAR LIMITED - Bangalore | 12.2017 - 01.2019
- Managed channel operations within assigned geographical area, focusing on profit maximization and performance improvement in sales and service.
- Managed a team of approximately 50 employees, providing leadership and direction to achieve business objectives.
- Neglected contracts with channel partners, ensuring a balanced approach between value creation and risk mitigation.
- Established and implemented departmental policies, goals, objectives, and procedures to streamline operations and align with business priorities.
- Created, managed, and analyzed performance data to monitor progress, identify trends, and make informed decisions.
- Continuously planned and developed capacity and capability strategies, promoting the identification and adoption of best practices.
- Ensured compliance with all business objectives, producing operational manuals that define processes and standards for running the business.
- Collaborated closely with key departments, including Finance, Facilities, IT, and HR, to ensure alignment and support across all functions.
Store Manager-Multiple Stores
2 Years 6 Months
VODAFONE SOUTH LIMITED - Bangalore | 06.2014 - 12.2016
- Supervised profit center functions, focusing on cost control and addressing customer complaints to sustain financial health.
- Executed strategies for damage and shrinkage oversight to enhance inventory management efficiency.
- Oversaw customer database management, addressed complaints swiftly, and implemented strategies to boost TNPS.
- Executed essential functions, such as controlling layaway accounts, maintaining store standards, and ensuring quality control for optimal operational performance.
- Achieved accurate payment tracking through diligent record maintenance. Delivered precise documentation of attendance registers and statutory records for operational integrity. Facilitated streamlined access to files, enhancing organizational effectiveness.
- Monitored incentive scheme closely to enhance performance and motivate team members towards achieving targets.
Store Manager-Multiple Stores
4 Years 3 Months
HOUSEFULL INTERNATIONAL PRIVATE LIMITED - Bangalore | 01.2010 - 04.2014
- Contributing & Managing Customer Relationship & Sales Volume.
- Managing a team of approximately 15 & ensuring the Staff Supervision, Grooming, Training & Requirement.
- Managing the overall Store Operations, inventory, Merchandising (Plan-o-Gram) Operations Administrated Various activity like Visual merchandising, window Shopping Display & Stock Management
- Coordinating with Warehouse, delivery & Assembly Team and Ensuring Customer Satisfaction.
Education
Master's in Business Management (MBA)
UNIVERSITY OF DEHRADUN
01-2009
Bachelor of Commerce (B. Com)
Dharwad UNIVERSITY, UNIVERSITY OF STATE
01-2006
Skills
Key Account Management
Client Relationship Management
Stakeholder Management
Customer Retention
Revenue Growth
Upselling & Cross-selling
Contract Negotiation
Business Development
Timeline
Accounts Manager-Associate Manager
RAZORPAY
10.2022 - CurrentRead more
National Account Manager- Manager
HDFC BANK
05.2019 - 10.2022Read more
Channel Management -Manager
PURAVANKARA
03.2019 - 05.2019Read more
Channel Management -Manager
IDEA CELLULAR LIMITED
12.2017 - 01.2019Read more
Store Manager-Multiple Stores
VODAFONE SOUTH LIMITED
06.2014 - 12.2016Read more
Store Manager-Multiple Stores
HOUSEFULL INTERNATIONAL PRIVATE LIMITED
01.2010 - 04.2014Read more
Dharwad UNIVERSITY, UNIVERSITY OF STATE - Bachelor of Commerce (B. Com),
Read more
UNIVERSITY OF DEHRADUN - Master's in Business Management (MBA),
Read more