Anitha Raman

Project involved upgradtion of existing Transact module from R12 to latest release of R23 version of Temenos core Banking

Ø Checking of all account opening forms and authorizing the same before it being sent to WBO Location / RDVU / CPU

o Monitoring Tatkal Kits issued to customers

o Checking of account opening forms / documentation /customer instructions at branch.

o Monitoring Cheque dummy account on daily basis.

Ø Authorization of Stop Payment requests at branch

Ø Taking care of all teller transactions. (Cash, RTGS, NEFT, DD, Fund Transfer, clearing cheques, Inward and outward remittance)

Ø Monitor lockers allocation and all other related operations

Ø Authorize all PB transactions and ensure that proper process has been followed

Ø Checking all the mandatory reports on daily basis.

Ø Complaint Management -Ensure quality customer service is delivered. Attending Irate customers at branches.

Ø Managing customer centric Banking Operations& ensuring customer satisfaction by achieving delivery & service quality norms. Attending to investors/ clients concerns & complaints & requests and undertaking steps for effectively resolving them.