Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Anjali Agarwal

Anjali Agarwal

Bareilly

Summary

Adept at team collaboration, communication, and Microsoft Office 365 mastery. Skilled in counseling, active listening, decision-making, and discipline-specific networking. Career goal: to leverage analytical skills and industry knowledge to drive quality improvements and customer satisfaction. A solution-focused professional employs an analytical mindset to evaluate and improve current systems. Proven success in lowering costs and boosting efficiency. Detail-oriented while maintaining an understanding of the big picture.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Analyst

AffinityX
Pune
08.2022 - 05.2025
  • Collaborated with design and editorial teams to paginate over 700 newspaper pages monthly, ensuring alignment with layout specifications, deadline adherence, and achieving a 30% enhancement in publication accuracy.
  • Reviewed and revised quality documentation to uphold industry standards.
  • Trained new staff on internal procedures and software, enhancing team capability and efficiency.
  • Scheduled meetings, prepared agendas, and distributed minutes to ensure all participants were well-informed.

Product Service

TTEC
Ahmedabad
02.2022 - 07.2022
  • Cultivated relationships with new customers, and maintained good partnerships with existing clients.
  • Entered and updated customer account data, maintaining accurate and up-to-date records to make information easily accessible.
  • Addressed complex customer complaints transferred by the team, skillfully solving them in an efficient and effective manner to maintain customer satisfaction.
  • Managed complaints with calm, clear communication and problem-solving.

Client Service

Tech Mahindra
Noida
12.2020 - 05.2021
  • Built strong relationships with the field operations team to support business development opportunities and improve service quality, leading to a 25% increase in successful client interactions, and a 15% boost in customer satisfaction scores within one fiscal quarter.
  • Built and maintained courteous and effective working relationships.
  • Prepared range of written communications, documents and reports.

Education

MBA - HRM

NMIMS,SCE
Mumbai
06-2024

BBA - Marketing

Chandigarh University
Chandigarh
07-2020

Skills

  • Team working ability
  • Communication
  • Microsoft Office 365 Mastery
  • Counseling and active listening
  • Decision-making capacity
  • Discipline-specific networking

Certification

  • Management Consultant certified
  • Certificate of Appreciation, AffinityX
  • Certificate of Quality Champ, AffinityX
  • The fundamentals of Digital Marketing
  • Google Analytics Certificate

Affiliations

  • Dancing
  • Gardening
  • Swimming
  • Yoga and Meditation

Timeline

Quality Analyst

AffinityX
08.2022 - 05.2025

Product Service

TTEC
02.2022 - 07.2022

Client Service

Tech Mahindra
12.2020 - 05.2021

MBA - HRM

NMIMS,SCE

BBA - Marketing

Chandigarh University

Similar Profiles

CREATE PROFILE
Anjali Agarwal