Anjali Arora
Cabin Crew
New Delhi
Summary
Experienced professional in the airline industry with 3+ years of experience. Thrives in intense emergency situations and responds with calm and professionalism. Seeking a Crew Member position to utilize exceptional customer service skills. Flexible and hardworking team player always ready to learn and contribute to team success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Cabin Crew
Air India
08.2022 - 12.2025
- Provided first aid assistance to passengers when necessary.
- Ensured aircraft cabins were stocked with necessary food and beverages.
- Demonstrated effective customer communication through proficient use of English.
- Verified that all doors were secured before take off and landing.
- Conducted routine cabin inspections ensuring passenger comfort and compliance with safety standards.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
- Completed reports on incidents involving unruly or disruptive passengers.
- Provided safety instructions to passengers prior to takeoff and landing.
Senior Executive
GMR-DIAL
New Delhi
10.2019 - 04.2021
- Spearheaded projects related to product launches or expansion into new markets or geographies.
- Generated savings via strategic supplier negotiations.
- Crafted incentive frameworks balancing performance recognition and market alignment.
- Implemented risk management practices across all business units ensuring adherence to established protocols.
- Determined potential acquisition targets to advance company goals.
- Facilitated communication between different departments resulting in improved collaboration among teams.
Customer Service Executive
Jet Airways
12.2017 - 04.2019
- Managed returns and exchanges for efficient customer service.
- Provided technical support when necessary to resolve complex problems.
- Followed up with customers on order-related issues.
- Stayed abreast of changes in products and services offered so as to answer questions accurately.
- Streamlined response processes within the team for enhanced customer satisfaction.
- Generated ideas for improving workflows across the organization's various teams.
Education
MBA - Finance Accounting
Swami Vivekananda University
New Delhi03.2022
Bachelor of Arts - English-as-a-Second-Language Education
Deli University (Sol)
New Delhi03.2017
Skills
Reports and documentations
Languages
1,C2
Timeline
Cabin Crew
Air India
08.2022 - 12.2025
Senior Executive
GMR-DIAL
10.2019 - 04.2021
Customer Service Executive
Jet Airways
12.2017 - 04.2019
MBA - Finance Accounting
Swami Vivekananda University
Bachelor of Arts - English-as-a-Second-Language Education
Deli University (Sol)