Anjali Badgaiyan
Pune
Summary
Dynamic Siebel Analyst with a proven track record at Vodafone India Services Pvt. Ltd., excelling in CRM Siebel Administration and leading team efforts that enhance system efficiency. Expert in translating complex business requirements into technical solutions, significantly improving customer service experiences. Skilled in Unix shell scripting and incident management, demonstrating exceptional problem-solving abilities and teamwork.
Overview
10
10
years of professional experience
Work History
Senior Siebel Analyst
Vodafone India Services Pvt. Ltd.
Pune
03.2019 - Current
- Company Overview: It is a Greenfield Siebel 8.1.1.4 implementation for Siebel Provisioning on HP-UX and Linux
- The CRM application is implemented as a part of providing the customers/end users the facility to avail different services online
- Responsible for configuring, customizing, and deploying application as per business requirement
- Interaction with client to understand customers business challenges and translates them into solutions by identifying the related Siebel functionality and configuring the vanilla objects
- Automation BAU activities with SQL and shell script
- Involved in gathering the business requirements and prepare technical/functional design documents based on it
- Dealing with different Order management issues and providing the solution accordingly
- Developed Siebel health check dashboard web url
- Developed Splunk queries and dashboards targeted at understanding Siebel performance and capacity analysis
- Responsible for installing, configured, and administered Splunk enterprise on Linux
- Code reviews, technical document preparation with respect to develop business process
- Created Inbound and Outbound web services
- Responsible for customizing and configuring Business Components, Business Objects, Views, Screens, and state models
- Involved in deployment activities
- Handling remedy incidents
- Involved in CICD Implementation using ANSIBLE
- Leading the team of 4-5 members for order management
- Contributing and coming code to GITHUB repo on Day-to-Day basis
- Raising, reviewing, approving pool request to merge the code into the GITHUB branch
- It is a Greenfield Siebel 8.1.1.4 implementation for Siebel Provisioning on HP-UX and Linux
- The CRM application is implemented as a part of providing the customers/end users the facility to avail different services online
Siebel Analyst
Vodafone India Services Pvt. Ltd.
Pune
03.2017 - 03.2019
- Interacting with Business to understand and identify new requirements
- Created Shell scripts for daily basis monitoring of Siebel servers, components, CPU, Memory, Database status
- Responsible for handling the Change Requests and implementing them through scripting
- Converting functional requirements into technical business processes
- End to End business process knowledge
- Creation, Analysis on Problem Tickets (Bugs) and providing code suggestion
- Debugging the SLIM (Siebel Light in Mobile) issues for field Service Technicians
- Monitoring and Successful Execution of Server Jobs
- Monitoring Siebel application for its stability and track Siebel services and server components
- Dealt with customizing the Siebel automotive application
- Involved in designing and implementing solution to meet business requirement
- Involved in each phase of Siebel implementation life cycle which includes Analysis, Design, configuration, Testing and maintenance
- Co-coordinating on-shore and off-shore Siebel Development Teams
- Working closely with the development team to deploy and support internal release
- Configuring using Siebel tools to define/modify objects- BCs, Applets, Views, and Screens to suit the typical customer requirement
- Face-to-face discussions with client-side teams, to understand, discuss and gather requirements
- Involved in Data Audits happened in Organization
- Enhancement of Functionality of Siebel Business Components using Fields, Joins and Links
- Creating Business components, Views, Screens and extending tables
- Responsible for Siebel Configuration using Siebel Tools Gathering information from user on each issue
- Root Cause analysis
- Performing Unit Testing, involved in functional testing process
- Provide post deployment support during Go Live
- Involved in analyzing the business requirements and system specifications
- Prepared test cases to test all the aspects of user interface, tested screens, applets, views and automated interface
- Interacted with developers to debug and resolve the defect
Siebel Analyst
Vodafone India Services Pvt. Ltd.
Pune
05.2015 - 03.2017
- Handled daily order reports of different types
- Analyzed business requirements and created documents (SOP)
- Involved in Data Audits happened in Organization
- Handled prepaid and postpaid environment which were having approx
- 40k userbase failure
- Troubleshooting the performance issues
- Handled service requests in the form of Siebel tickets
- Created queries using Siebel Tools
Education
B.E. - Computer Science
RGTU University
M.P.01.2014
Skills
- CRM Siebel Administration
- Telecom BSS
- Business process improvement
- Business solutions development
- Release planning
- Change impact analysis
- Order Management
- Unix shell scripting
- Splunk
- Incident Management
- JavaScript
- SQL
Languages
- English
- Hindi
Timeline
Senior Siebel Analyst
Vodafone India Services Pvt. Ltd.
03.2019 - Current
Siebel Analyst
Vodafone India Services Pvt. Ltd.
03.2017 - 03.2019
Siebel Analyst
Vodafone India Services Pvt. Ltd.
05.2015 - 03.2017
B.E. - Computer Science
RGTU University
Similar Profiles
Abhishek KRAbhishek KR
Assistant Manager at Vodafone India Services, Pvt. Ltd, Vodafone Intelligent SolutionAssistant Manager at Vodafone India Services, Pvt. Ltd, Vodafone Intelligent Solution
Krunal ZambadKrunal Zambad
Deputy Manager- Finance at Vodafone India Services Pvt. LtdDeputy Manager- Finance at Vodafone India Services Pvt. Ltd
Ritika VernekarRitika Vernekar
Senior Finance Service Advisor at Vodafone India Services Pvt Ltd.Senior Finance Service Advisor at Vodafone India Services Pvt Ltd.