Anjali D'Sylva
Mumbai
Summary
Experienced Corporate Services professional with expertise in operational oversight and process improvements to meet dynamic business demands. Proven track record in project management and digital services, specializing in CRM setup, automation, and corporate communications. Strategic execution to enhance client services and optimize operational efficiency.
Overview
19
19
years of professional experience
Work History
Online Business Manager
Wishup Technology Pvt. Ltd.
06.2023 - 01.2025
- Drove small business growth by managing CRM and email marketing strategies, leveraging advanced platforms to enhance client engagement, optimize lead conversion, and strengthen relationships
- Provided comprehensive support to C-level executives, ensuring seamless coordination, optimized communications, and alignment with business goals to achieve operational success
- Created and distributed impactful corporate communications, boosting internal and external brand messaging through content development, driving client relations and corporate visibility
- Streamlined project management and back-end support by collaborating with cross-functional teams, utilizing the latest digital tools to enhance efficiency, manage tasks, and generate leads
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
E-Billing Specialist
Frontline Managed Services
03.2021 - 06.2022
- Set up and maintained client accounts, vendor sites, and timekeeper details within designated e-Billing software, ensuring the accuracy of new and ongoing invoices, budgets, and rates
- Submitted electronic invoices, tracked their status from submission to acceptance, and resolved rejections, documenting issues and solutions to ensure successful submissions
- Coordinated with timekeepers, attorneys, and billing/collections teams to resolve residual balances, either facilitating repayment or implementing write-offs, while continuously improving submission processes
- Verified the accuracy of accounts payable payments, resulting in a 100% reduction in payment errors and check reissues.
Digital Marketing
Freelance Seo Copywriter
04.2018 - 04.2020
- Developed and executed market strategies, driving growth for startups by conducting competitor analysis and positioning brands for success in the digital space
- Created compelling content for multiple platforms and managed social media channel distribution to enhance brand presence, engagement, and customer acquisition
- Oversaw end-to-end content creation and management, including posts, schedules, and website product listings, for brands like Tratoli Tours Pvt. Ltd., Plop Chat Stories, Pratt London, and Happy Soul Magicians of Wellness
- For Happy Soul, I managed website product quality control, backend product listings, streamlined email ID mapping, daily glitch fixes, and integrated Freshdesk for ticket management.
- Utilized effective digital marketing methods to increase sales by 70%.
- Led 5-person cross-departmental staff to develop and execute all digital and social marketing initiatives.
Senior Process Manager
eClerx Services Limited
07.2017 - 03.2018
- Managed scheduling, calendars, travel arrangements, and press engagements for the Executive Director.
- Coordinated board meetings, client relationships, and events, ensuring seamless operations and adherence to organizational standards.
- Directed office design and setup, facility maintenance, annual budgeting, vendor contracts, and procurement.
- Supervised housekeeping, security, pantry, and front-office operations, including fire safety protocols and key management.
- Organized internal and external events, client conferences, and cultural celebrations, managing décor, menu planning, and overall arrangements to create memorable experiences.
- Handled annual maintenance contracts, vendor negotiations, petty cash, invoice processing, and expense reporting to ensure cost efficiency and compliance.
- Streamlined onboarding/offboarding processes while training and grooming housekeeping and pantry staff to maintain professional excellence.
Assistant Manager to the Chief Commercial Officer
Jet Airways (India) Ltd.
08.2016 - 02.2017
- Managed all aspects of the CCO's office operations, including calendar management, email and correspondence handling, appointment scheduling, and acting as the primary point of contact between the CCO and internal/external stakeholders
- Served as the central liaison for departments reporting to the CCO, such as Sales, Marketing, Revenue Management, Guest Experience, and Airport Services, ensuring seamless communication and collaboration
- Tracked and ensured the timely completion of Commercial and Ancillary projects, reviewed business cases and contracts, and worked closely with departments to drive project closures and operational efficiency
- Compiled and analyzed departmental reports, created actionable summary sheets for the CCO, and supported executive presentations, research, and CEO-level reporting
- Organized team and business review meetings, managed conference and seminar participation, and coordinated travel, visa, and logistics arrangements for the CCO and key team members
- Streamlined operations by leading initiatives such as automating vendor ticket issuance through the Jet Airways Travel Portal, improving efficiency and service delivery
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Executive Assistant
Kohlberg Kravis Roberts & Co.
09.2010 - 08.2016
- Provided comprehensive administrative support, managing complex schedules, meetings, and daily office operations to ensure seamless functioning
- Coordinated domestic and international travel, including itinerary creation, visas, and travel insurance; processed expense claims and corporate card reconciliations
- Facilitated communication with clients, bankers, and senior visitors while negotiating with vendors and ensuring timely payments for office and event needs
- Organized board meetings, prepared reports, maintained records, and ensured compliance with company policies
- Prepared data and ratings reports using platforms like Thompson One, Mergermarket, and CLSA, handling sensitive information with discretion
- Oversaw office events, and F&B arrangements, and implemented AMCs, optimizing vendor contracts for cost-efficiency
Sales Associate
Estée Lauder Companies
02.2009 - 09.2010
- Delivered exceptional client consultations and managed inventory control, ensuring smooth operations while consistently achieving monthly sales targets
- Efficiently processed sales transactions using Point-of-Sale systems, maintaining accuracy in cash handling, daily reconciliation, and reporting
Cabin Crew
Gulf Air Co. G.S.C.
03.2006 - 03.2008
- Trained in Advanced First Aid, Aircraft Safety, Security, and Technical Operations across Gulf Air's Boeing 767, Airbus A320, A330, and A340 fleets (DGCA Oman certified), as well as XL Airways' Boeing 737 fleet, ensuring compliance with safety and aviation standards
- Delivered exceptional in-flight service in Economy and Premium Business Class cabins on international and domestic routes, providing customer care to passengers from diverse nationalities and resolving issues efficiently to uphold company standards
Education
Bachelor of Mass Media - Advertising
University of Mumbai
Mumbai07.2005
Senior Secondary Certificate -
St. Joseph's Convent High School
Mumbai08.2000
Skills
- LinkedIn Sales Navigator & Talent Solutions
- Ticket Management
- Lead generation
- Project Management
- Client Relationship Management [CRM]
- Recruiting and Hiring
- Corporate Communication
- Process Mapping & Improvement
Timeline
Online Business Manager
Wishup Technology Pvt. Ltd.
06.2023 - 01.2025
E-Billing Specialist
Frontline Managed Services
03.2021 - 06.2022
Digital Marketing
Freelance Seo Copywriter
04.2018 - 04.2020
Senior Process Manager
eClerx Services Limited
07.2017 - 03.2018
Assistant Manager to the Chief Commercial Officer
Jet Airways (India) Ltd.
08.2016 - 02.2017
Executive Assistant
Kohlberg Kravis Roberts & Co.
09.2010 - 08.2016
Sales Associate
Estée Lauder Companies
02.2009 - 09.2010
Cabin Crew
Gulf Air Co. G.S.C.
03.2006 - 03.2008
Bachelor of Mass Media - Advertising
University of Mumbai
Senior Secondary Certificate -
St. Joseph's Convent High School
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