Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Anjali Dubey

Noida

Summary

ANJALI DUBEY ITIL and CSM Certified


Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

PMO Lead

TIERONE OSS Technologies Inc
10.2022 - 05.2023
  • Successfully delivered network solutions in accordance with project management and service delivery processes, meeting all agreed scopes and timeline requirements set with the customer
  • Consistently met assigned revenue targets, driving business growth, and contributing to the company's success
  • Demonstrated effective stakeholder management, fostering positive relationships with both customers and internal teams throughout the project execution cycle
  • Implemented robust revenue recognition practices, ensuring timely and accurate invoices, and diligently monitoring project receivables
  • Proactively identified areas for project implementation improvement, enhancing both customer deliverables and internal processes such as support handover
  • Implemented strategies to reduce faults and improve service quality, leading to increased customer satisfaction and repeat business
  • Maintained strict adherence to SLAs, effectively managing faults, conducting comprehensive configuration and capacity management, and coordinating with partners to ensure seamless project execution
  • Prepared and updated project status reports, and tracking reports
  • Conducted and documented all weekly meetings
  • Managed project management tools including JIRA and Trello to monitor and track progress of tasks.

Project Coordinator

Infosys
Pune
10.2021 - 05.2022
  • Worked as Project Manager for delivering end-to-end managed services. Planned solutions according to customer requirements.
  • Proficient in understanding client requirements, Project analysis, Project planning, Estimation, Budgeting, and Costing, Setting project goals, Implementation, acceptance testing, migration, and support.
  • Managed customer and internal stakeholder relationships, ensuring effective communication and collaboration throughout the project lifecycle.
  • Implemented measures for SIP (Service Improvement Plan) and repeat fault reduction, leading to improved service quality and customer experience.
  • Strategically developed, implemented, and administered programs with functional areas.
  • Collaborated with team and leadership to implement improvement initiatives.
  • Ensured adherence to SLAs (Service Level Agreements), effectively managed fault incidents, performed configuration and capacity management, and maintained strong relationships with partners for seamless project execution.
  • Experienced in vendor management and coordinating between different clients to deliver


Project Manager

Tata Communications Transformation Services, TCTS
Pune
04.2016 - 07.2020
  • Worked as a Project Implementation Manager for delivering end-to-end managed services.
  • Gained hands-on experience in handling C-Level customers and complex delivery programs.
  • Proficient in understanding client requirements, Project analysis, Project planning, Estimation, Budgeting and Costing, Setting project goals, Implementation, acceptance testing, migration, and support.
  • Well versed in MSTOP guidelines, Network Rollout, E2E testing, platform validation
  • Measured, monitored, and reported on customer satisfaction and vendor performance, implementing continuous improvement strategies.
  • Experienced in stakeholder management and coordinating between different teams to deliver products within SLA.
  • Delivered EWL, IPVPN and Internet access orders involving Mux, Alcatel Routers and Switches.
  • Experienced in handling Customer communications including customer WIP Calls.
  • Collaborated with team and leadership to implement improvement initiatives
  • Ensured adherence to SLAs (Service Level Agreements), effectively managed fault incidents, performed configuration and capacity management, and maintained strong relationships with partners for seamless project execution
  • Experienced in vendor management and coordinating between different clients to deliver services within SLA.

Associate Engineer

Lobo Staffing Pvt Ltd
Pune
11.2014 - 04.2016
  • Joined Tata Communications Ltd as associate engineer in payroll of Lobo Staffing Pvt Ltd.
  • Provided in-depth analysis and probable solutions for new requirements
  • Troubleshot Router & Switches (Cisco Routers: 7609, 7606, 7206 & Cisco Switches: 3600, 3750, 2950, 2960, 3550, 3400)
  • Corrected UNI Switch port (Access/Trunk port)
  • Created WAN IP, LAN IP and Loopback IP’s and associated them
  • Corrected and designed L3 VPN circuit on OSS
  • Checked and validated port details of PE and switches used VLANS of PE in N/W management system
  • Assigned IP Address to Routers
  • Created and assigned VLAN to switch ports
  • Migrated the Cisco PE to Alcatel PE.

Education

B.E - Electronics & Communication Engineering

Rajiv Gandhi Proudyogiki Vishwavidyalaya
08.2008 - 07.2012

Skills

Management Stakeholder -Managementundefined

Certification

Scrum Master

Additional Information

  • Honors-Awards

HIFI Award


Timeline

PMO Lead

TIERONE OSS Technologies Inc
10.2022 - 05.2023

Project Coordinator

Infosys
10.2021 - 05.2022

Project Manager

Tata Communications Transformation Services, TCTS
04.2016 - 07.2020

Associate Engineer

Lobo Staffing Pvt Ltd
11.2014 - 04.2016

B.E - Electronics & Communication Engineering

Rajiv Gandhi Proudyogiki Vishwavidyalaya
08.2008 - 07.2012

Similar Profiles

CREATE PROFILE
Anjali Dubey