Anjali Gupta
Delhi
Summary
Operations Administrator with experience on multiple monitoring tools followed by service now including alert / event management and integration. Working on network and compute management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT / Service Now OPERATIONS ANALYST
Koch Business Solutions
Bangalore
02.2023 - Current
- Managed system-wide operating system and software deployments and related upgrade problems in a global operational environment
- Going through all the ITIL processes, change management, CAB reviews, investigation and approvals within the SLAs
- Including servers, firewalls, network devices and maintaining them within the infra
- Implemented preventative action to minimize disruption to users caused by network malfunctions
- Installed and configured operating systems, application software, databse, and system management tools.
- Working on several tools like Logic Monitor, Service Now, Thousand Eyes, Tufin, Splunk, Vmanage etc
TOOLS ANALYST
Koch Business Solutions
Bangalore
02.2021 - 02.2023
- Delivering operational support for technical and synthetic monitoring in various environments, while scheduling, managing, and coordinating the necessary changes, and providing proactive solutions.
- Building up integration between Service now and Logic Monitor in terms of CMDB, Discovery, incidents etc
- Performing Discovery in ServiceNow and troubleshooting the wide range of devices in the system as ServiceNow administration.
- Managing the CMDB environment of the company with updating and integrations with other tools.
- Creating patches and policies in Automox for Windows server to perform automated patches and sending reports.
- Maintained an excellent attendance record, consistently arriving to work on time in an agile environment.
- Created plans and communicated deadlines to complete projects on time with incident management, change management and problem management.
MONITORING ENGINEER / Network Administrator
Ericsson Global India Ltd
Gurgaon
11.2019 - 01.2021
- Monitoring performance and availability of applications through synthetic, technical monitoring by HP monitoring tools BSM, Sitescope, and OBM.
- Monitoring of performance and availability of critical applications over Solution manager
- Auditing incidents on OBM (Operation Bridge Manager), Remedy and business processes
- Automating incident creation over Truesight tool (BMC) focusing on service context feature with ITSM
NETWORK ANALYST/Monitoring Specialist
Infosys Ltd
Bangalore
07.2016 - 11.2019
- Providing operational support and monitoring of the network devices, automating scripts to update the configurations as per the standards followed by troubleshooting the issues with the applicatio
- Performed code review, code optimization, SQL query optimization and performance improvement for servers
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities
- Automation of applications and configuration management using tool - Bladelogic Network Automation (BNA) by BMC and Ansible as network administrator
- Investigate and resolve technical deployment failures and issues related to various middleware infrastructures hosted on LINUX and UNIX platforms
- Correlation of events using Moogsoft, Splunk
- Development of web pages for GUI of OpenNMS (Network Management Tool)
Education
Bachelor in Technology - Computer Science
Galgotias University
Delhi, India01.2016
Skills
- Problem-Solving / Incident Management / Change management
- Network / Compute administration
- Service now / discovery / alert management / Integration
- BNA, HP tools, Logic Monitor, Automox
- Thousand Eyes, Tufin, Vmanage, CMDB
- Service Now / Discovery / Alert Management
- Agile Methodology
- Risk Management
- solarwinds / splunk admin
- network infrastructure
- network monitoring
- incident management
- linux
- splunk
- performance management
- opennms
Certification
- BMC ADDM
- SIAM
Accomplishments
- Insta Award for best performer 2019 (Infosys Ltd)
- Best performer in Q2 2020 (EGIL)
- Translator at Rang De Korea Fest, Delhi.
Hobbies and Interests
- Reading
- Writing
- Photography
- Translation
- Learning new cultures
Languages
- English, First Language
- Hindi, First Language
- Korean, Advanced
- Japanese, A2 Elementary
Affiliations
- Received appreciation for handling Microsoft Blue screen issue.
- Received appreciation for handling hurricane issue in Florida for multiple sites
Timeline
IT / Service Now OPERATIONS ANALYST
Koch Business Solutions
02.2023 - Current
TOOLS ANALYST
Koch Business Solutions
02.2021 - 02.2023
MONITORING ENGINEER / Network Administrator
Ericsson Global India Ltd
11.2019 - 01.2021
NETWORK ANALYST/Monitoring Specialist
Infosys Ltd
07.2016 - 11.2019
Bachelor in Technology - Computer Science
Galgotias University
Similar Profiles
Shashank PrakashShashank Prakash
Salesforce Developer at Koch business Solutions India (Koch Industries)Salesforce Developer at Koch business Solutions India (Koch Industries)
Jithin MathewJithin Mathew
OTC Dispute SME at Koch Business Solutions Pvt LtdOTC Dispute SME at Koch Business Solutions Pvt Ltd
ANAND KUMARANAND KUMAR
Power BI Developer at Koch Business solutionsPower BI Developer at Koch Business solutions
Akshay KAkshay K
BI Developer at Koch Business SolutionsBI Developer at Koch Business Solutions
Dhruv UpadhyayDhruv Upadhyay
Application Engineer at Quadrafort TechnologiesApplication Engineer at Quadrafort Technologies